Associate Director, Client Relations

The Associate Director will work closely with the team leader or independently with mínimal supervisions to manage the allocated accounts. The Associate Director is required to hold direct allocated clients relationships with revenue >$50K, act as the main point of contact for all clients under own care and will be expected to engage in conversations with internal & external key collaborators at all levels.

The Associate Director is required to support and champion all client-related initiatives and ensure distinctive client values set out in the Aon United Blueprint strategy can be achieved. Key focuses and priorities are to build new client relationships, drives clients’ retention with active growth strategies to achieve organizational business outcomes takes priority.

Together with the team leader, the Client Relations Associate Director also bears the financial and non-financial performance of the team.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

**Client Relationship Role - Strategic Management**
- With current clients - Focus on building strong clients’ relationship and seek growth initiatives always.
- New Business Support - Be ready support sales pitches to implementation for the first year, especially for Tier 1-3 clients.
- Working with colleagues on the same allocated accounts/clients - Be ready to coach and mentor client facing colleagues with direct working relationships. This would include the client servicing, broking and not limited to other supporting units rendering services to the same mutual clients.
- Build highly effective team by understanding Aon’s core values and demonstrating leadership qualities, making conscious effort in providing feedback to the team in a consistent manner.
- Projects - ready to support all new revenue generating and clients’ value proposition projects, be able to juggle with multiple responsibilities and tasks with high quality business results.
- Actively sought market intelligence to build a robust knowledge-based management, consistently drive clients’ discovery meetings not only to build strong rapport but also to understand how Aon’s value propositions can meet their organizational needs. Keep a healthy hawk’s eyes on market competitors' and their business development active so to build our fort and develop effectiveness strategies to retain and grow clients.

**Consulting Capabilities**
- Insured & Non-Insured Programs
- must process market knowledge, experience & capabilities. Flexible benefits Consulting experience is a must (from articulating value proposition to plan design to implementation). Have the experience in managing other ad-hoc consulting projects such as benchmarking, and/or M&A’s benefits harmonization and implementation.
- Aon United - Be ready to champion all client-related initiatives within the Aon United Blueprint Strategy, Aon Client Promise, TBS Explorer, Aon Pulse, Aon Care, Wellbeing Solutions to Voluntary Benefits and other solutions lines.

**Service Delivery**
- Maintain professional and collaborative relationship with all internal collaborators including local market colleagues, regional and global teams
- Support all clients’ activities and meetings, peer all works (reports, minutes of meetings, comms collaterals) prepared by the Client Servicers (CR), and lead all discussions and/or follow-up on open items till closure.
- External vendors, insurers or providers - Build and maintain strong relationships with vested interest on growth strategy
- With internal collaborators - Ensure strong collaboration between Client Relations and the rest of the functional (eg. Broking, Claims, CoE, Flex, Admin, legal) teams in delivering distinctive client values
- Develops strong bonds to achieve Y0Y business results. Clients’ retention is key, and ensure all lost making accounts be steer back to profitability.
- Ensure timely and quality services are rendered within clients’ expectations to built trust.
- Understand areas of key challenges and service gaps to build and develop robust solutions, implement them with precisions to improve and/or restore service satisfaction level/experiences.
- Active governance around clients’ payment, credit control position and debt management within the organization given acceptable range.
- Act as the main point of contact for all clients.
- Tight governance of peer review process to ensure high standards of clients’ deliverables and minimise incidence of error and omissions

**Key Leadership Dimensions**:
Act with Integrity, Work as One, support our Colleagues and Bring the Best to:

- Create Client Value - Ensures efficient processes and quality deliverables for clients; Triages/identifies/articulates issues, a