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Ct Product Implementation Manager

2 weeks ago

Singapore BCD Travel Corporate Full time

**Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of BCD Travel's Client Technology Implementation team? If yes, you might be exactly the new team member we are looking for.**

As a Implementation Manager, Client Technology, you will have the responsibility for leading and managing client facing implementations and providing client training and support.

**Your responsibilities**:

- Gathering design and configuration requirements for the personalization of customer facing online systems
- Provide ongoing consultation and customer support for new and existing customers in the areas of portal

design, user interface, navigation and deployment of new functionalities
- Proactively provide recommendations to improve new and existing processes to increase work efficiencies and overall customer satisfaction
- Develop, maintain, and communicate processes and documents as required
- Act as liaison between customer and BCD Travel development, programming, data management and graphics resources
- Provide product administration training as needed
- Quality assurance and testing of portal sites and new functionalities
- Participate in design and implementation of new product enhancements
- Consult with peer portal team regarding product enhancements and corrections
- Other ad-hoc projects as assigned

**We're looking for you if your profile matches the following**:

- Degree holder in relevant discipline
- Minimum 2 years of relevant experience in the travel industry/travel technology with internet/extranet/intranet knowledge and experience
- Experienced in product testing and quality assurance
- Proven background in product configuration, requirements gathering and documentation
- Ability to produce clear, concise communications
- Ability to lead and direct multiple projects simultaneously
- Strong prioritization and time management skills

**What we offer you**:
This is an exciting job within an international work environment. You'll be working with a great international team of colleagues. And, we offer you a salary in line with the market, training, career development, flexible hours and a dynamic work environment.

**How to apply**:
Is this your next career move? Don't wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.

**Get to know us**
- This position is not open to third-party recruiting agencies._
- LI-KC1