Service Request Officer

3 days ago


Singapore ITCAN Pte Ltd Full time

Raise incidents, service request and change request for related IT service and Mobile devices,
- and its reporting
- Undertake change coordinator role to route Incidents/SR/CR to relevant parties
- Follow-up of Incidents/SR/CR raised till closure
- Renew and update maintenance and service contracts info
- Consolidate data for security report submission
- Provide ad-hoc report when required
- Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors

**Job Types**: Full-time, Permanent, Contract

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday



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