
Customer Service Officer beginner
1 day ago
About U3 Infotech
U3 is a mainstream player in IT Professional Services, Project Management, IT Projects and services, headquartered in Singapore and incorporated in 2002, Singapore. Over the past 19 years, we established our footprint across the region & established a deep relationship along with excellent cultural business understanding.
What You'll Do (Job Responsibilities)
To consistently meet the Customer Centre targets set (KPI) without compromising quality of service delivery.
To ensure accuracy & complaint for all the customers' request.
To successfully cross-buy the bank products & services.
To adhere professional standards of behavior & conduct in dealing with customers & fellow CSO's
Flexibility in work deployment when business needs arise
Support & product the brand by creating positive discussions in the social media community & to ensure message consistency across the different online platforms.
Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers’ needs and provide appropriate solutions and attention
Identify cross-sell opportunities during customer interaction
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
Solicit customers’ feedback and identify problem trends for improvement actions
What You'll Need (Qualifications)
Above 'O' levels
Tech Savvy
Background in relevant customer facing role (either front or backend)
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