Manager, Innovation, Quality Improvement and

1 day ago

Queenstown, Singapore National University Hospital Full time

**Overview**

**Primary Responsibilities and Duties**
- Support Chair of Kent Ridge Office of Innovation on planning and driving of newly set-up office, developing necessary approval papers and documents, establishing new department processes, including timeline management, stakeholder engagement, tracking of project progress and deliverables.
- Lead and develop innovation capabilities and implement new innovations into the culture to influence the overall operations.
- Facilitate Quality Improvement and Innovation workshops such as lean and human-centred tools to impart knowledge and skills to hospital staff.

**Desirable Technical Skills**
- Bachelor’s Degree Business Analytics/Computer Science/Engineering/Business Administration or related fields.
- Ability to leverage technology solutions to support quality improvement initiatives.
- Proficient in programming tools such as Python and RPA and good understanding of AI tools to help boost productivity.
- Proficient in LEAN/Six Sigma/AGILE/Design Thinking/Behavioural Insights preferred.
- Certified Train-the-trainer (ACTA/ACLP) or equivalent preferred.

**Desirable Soft Skills**
- Highly motivated self-starter and able to collaborate effectively across different stakeholders and work through people in the hospital such as doctors, nurses, allied health professionals, administrators and Senior Leaders.
- Strong project management experience, action-oriented and results-oriented.
- Curious and eager to find new knowledge and be critical to staying updated on the latest developments in healthcare.
- Able to work independently and as a team.
- Ability to perform even under tight timelines.
- Excellent communication, writing, interpersonal, and presentation skills.
- Passion for driving innovative culture and creating positive change within the organization.

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