Corporate Service Officer

4 days ago

Singapore MASJID MAAROF Full time

**Job Summary**
- Provide excellent customer service to both internal and external guests
- To coordinate & provide daily administrative & logístical needs of the mosque
- Assist HOD in the areas of Mosque Administrations, Front Desk, Fees Management & Events

**Responsibilities**

**1. Customer & Counter Service**
- To coordinate with all units to receive daily information updates of events and programs for effective counter service
- Answer telephone, screen and direct calls and relay messages
- Deal with queries from callers and walk-in guests
- Accept donation over the counter
- Program and activities registration, i.e., Tahnik, Nikah and other external booking
- Coordinate with other units in the mosque for activities
- Handling and distribution of Kuliah notes from Front Desk
- Ensure smooth running of Front Desk
- Submit a weekly & monthly report for incidents/issues encountered at the Front Desk

**2. **General Administrative duties**
- Arrange local courier for outgoing documents and/or parcels
- Ordering of refreshment for any meetings, etc
- Updating/monitoring of Maarof Database (PDPA)
- Manage Incoming/outgoing letters, to distribute to all units via in-trays at Front Desk
- Assist in fees management together with other units in the mosque
- Other logístical support

**3. **Service Excellence Ambassador**
- Assist to implement & manage mosque service standards

**4. **Any other duties as assigned by HOD (Ad-hoc)**
- Participate in Mosque's yearly events and projects, such as Ramadan, Eid(s) and other Islamic Festivities
- Represent Mosque for any committee event such as Committee Centre and Other Agencies, etc
- Participate in district-level special programs

**Requirements**:

- Minimum Higher Nitec or equivalent
- Good phone etiquette
- PC Literate
- Pleasant personality & positive attitude
- Good communication skills & well groomed
- At least 2 years of working experience in a related field

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