Human Resources Manager

2 weeks ago

Singapore voco Full time

IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road

voco® Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

**Your Day to Day**

voco Orchard Singapore is seeking a dynamic and passionate** Human Resources Manager** to be part of the team As HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life**.**

**People**
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
- Educate and train managers on HR disciplines to foster productivity and enhance performance
- Welcome and conduct new team member orientation
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees
- Ensure hotel or company hiring standards and applicable laws and regulations are followed
- Build great relations with outside contacts

**Financial**
- Help create the Human Resources department budget and control expenses
- Monitor staffing to manage payroll costs

**Guest Experience**
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

**Responsible Business**
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
- Ensure compliance with relevant employment laws, policies and procedures
- Conduct annual HR compliance/standards self-audit
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues to senior management where required.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

**What we need from you**
- Degree or Diploma in Human Resources, Business, Hotel Management or equivalent.
- At least 2 to 3 years working experience in a similar role, preferably within the hotel industry.
- Working experience within an international hotel chain will be an added advantage
- Strong working proficiency with Timesoft will be an added advantage
- Able to converse in English and another language.
- Able to connect with colleagues across all levels from senior management to line staff.

**What we offer**

We’ll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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