Team Leader, Superpark Singapore

2 weeks ago

Singapore DREAMUS EDUTAINMENT PTE. LTD. Full time

At DreamUs Group, our mission is to create profound happiness for children and families. We believe in the magical power of play to spark creativity, build confidence, and bring people together.

Our pride lies in offering high-quality, themed indoor activity centers that foster lasting memories among loved ones. Each of our indoor playgrounds is uniquely designed to delight both the young and the young at heart.

As a leading provider of experience-based play facilities in Singapore, we deliver exceptional interactive play experiences through:

- **SuperPark**at Suntec City Mall
- **Pororo Park Singapore**at Marina Square
- **Tayo Station**at Downtown East

**Key Responsibilities**
- Instruct and manage guests of all ages participating in a variety of activities at DreamUs Parks.
- Ensure all participants always adhere to safety protocols and postures - Do safety checks on all equipment and facilities in accordance with the standard operating procedures and upkeep of the overall play park ambience.
- Complete housekeeping assignments including and not limited to general cleanliness and sanitization of crew and guest’s areas.
- Be prepared to assume various lead roles in the parks, including and not limited to Camp Leader, Super Camp Supervisor, Party Host / Program Host. On Job Training and skills training will be provided prior to deployment.
- Be prepared to take up ticketing roles where upselling of membership / programs on top of general ticketing is involved. On Job Training will be provided prior to deployment.
- Be prepared to take up overall floor in charge of the day to ensure smooth and seamless operations throughout the day. On Job Training will be provided prior to deployment.
- Takes a proactive role in maintaining DreamUs indoor play parks' guest service standards.
- Be proactive with guests to answer questions and be flexible in resolving guest situations via face-to-face, mobile, or other digital communication channels.
- Work with the Park Manager to optimize resources deployment, set priorities and manage time effectively and efficiently.
- All other ad-hoc duties assigned.

**Requirements**:

- Min 3 years’ experience in attractions / tourism/ hospitality environment
- Ability to manage multiple projects with different complexity simultaneously
- Flexible, self - starter, dynamic
- Ability to work in a high paced environment
- Good communication, interpersonal skills

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