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787 Regional Project Integration Manager
3 weeks ago
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The** Boeing Commercial Airplanes** organization is currently seeking a team of** **787 Regional Project Integration Manager **(System Engineer, Non-management position) in Customer Support in one of the following locations:
- **Tokyo, Japan**:
- **New Delhi, India**:
- **Singapore**
The** System Engineer - 787 Regional **Project** Integration** will support 787 Fleet Chief Office (FCO) working in a matrix management organization to ensure safe and economic operation of assigned customer fleet; ensure that their fleet-related concerns are properly addressed; coordinate with FCO and others (inside and outside of the organization) regarding issues and concerns; represent and advocate for the airlines/customers at their internal meetings and monitor timely resolution of in-service issues.
This position is responsible for overseeing 787 support activities locally for an assigned group of 787 commercial customers and assist 787 FCO to execute support requirements. Duties include advocating direct/detail customer knowledge, leading 787 dispatch reliability reviews, answering, and responding to customer technical questions, establishing, and executing reliability improvement plans, preparing/arranging/assist executing customer meetings including Technical Visit, Technical Review and Executive Review, also assist FCO to address action items taken from those meetings in timely manner and to implement those activities to resolve fleet issues. As a part of the Customer Support Team, **System Engineer - 787 Regional **Project** Integration** will be expected to assist in providing a superior customer experience, 24 hours a day, 7 days a week and 365 days a year.
**Position Responsibilities**:
- Build and maintain strong relationships with assigned airline customers and senior leaders.
- Advocate “Direct/Detail Customer Knowledge” and assist developing solutions for assigned customer issues, concerns, and requirements, 787 technical issues impacting customer airline safety or operations with the Fleet Chief Office and other Boeing internal organizations (be the “voice of the customer”).
- Lead 787 dispatch reliability review and assist 787 FCO to develop reliability improvement plans for assigned airline customers and execute those plans locally while working with all Boeing teams.
- Develop 787 specific technical material for customer engagements including Technical Visits, Technical Review Meetings and Executive Review Meetings. Collaborate as part of the 787 FCO with Regional Vice President and other Boeing teams. Arrange and lead all prep meetings, and represent Fleet Chief office at those Customer focused meetings
- Capture all actions taken (787 specific) from mentioned meetings and customer engagement activities. Be responsible and accountable to address action item to customer in timely manner. Lead all Boeing teams to work and close to the satisfaction of assigned customers’ all actions taken
- Be responsible to support 787 FCO and RVP in resolving airline business considerations and warranty issues - prepare white paper for the Program consideration and approvals
- Build and maintain good relationships with internal/external customers and suppliers (e.g. Supplier Management, Warranty, Customer Support Engineering, Design Engineering and Material Management) and associated senior leaders
- Maintain complete awareness of assigned airline customers’ fleet, industry and regulatory issues
- International and/or domestic travel is necessary approximately 20%
**Work Authorization**:(Remove Export Compliance - Global Employee Requisition)
- None
**Basic Qualifications (Required Skills/Experience)**:
- Bachelor of Science degree or higher in Aeronautics, Technical or Engineering related major such as Engineering, Computer Science, Mathematics, Physics, Chemistry, etc
- 3+ years’ Experience leading efforts to resolve technical issues
- 3+ years’ experience working with airline customers
- Must be willing to support a 24/7/365 environment
- Ability to travel domestically & internationally as needed
**Preferred Qualifications (Desired Skills/Experience)**:
- Experience working in Customer Support
- Experience working with Suppliers
- Experience leading cross functional teams or projects
- Experience providing briefings to senior and/or executive level management
- Experience working with organizational leaders to develop, implement plans and objectives to meet requirements
- Experience in creating reports for management reviews and track performance to plan
**Typical Education/Experience**:
- Educ
