Multi Outlets Manager

6 days ago

Singapore TWELVE CUPCAKES PTE. LTD. Full time

Supporting the Management in implementing business plans for outlets, an Area Operations Manager is involved in P&L, Staff Management and handling people issues. In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back office support, the Manager also recruits, trains, and motivates staff.

**Responsibilities**
- Ensure the smooth running and operations of the outlets
- Oversee new outlet setups and closure of existing outlets
- Conduct orientation and training
- Motivate and train outlet managers, supervisors, and counter staff to be efficient and team-players
- Facilitate compliance with legislative and regulatory requirements
- Foster service innovation
- Identify and establish internal and external stakeholder relationships
- Implement loss/risk prevention
- Lead team with service vision and to implement change
- Manage site/outlet and equipment maintenance updates
- Provide information for management decision making
- Provide quality control for service
- Responsible for general operations of all outlets/kiosk
- Manage operational manpower
- Plan, Implement and enforce all operations SOP
- Ad-hoc projects as required

**Requirements**:

- 2 to 3 years experience in F&B retail take away concept; confectionary preferred
- Local Diploma/ Foreign Degree required
- Basic computer literacy including MS Word and Excel
- Action orientated; committed and reliable
- Takes initiative to solve issues or offer alternatives

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