Boutique Manager

7 days ago

Singapore LONGCHAMP SINGAPORE PTE. LTD. Full time

**DRIVE BOUTIQUE PERFORMANCE & COMMERCIAL STRATEGY**:

- Achieve the different sales targets (KPI) and objectives as agreed with Management:

- Monthly & yearly target
- Sales target by product categories
- Communicate business updates regularly & efficiently to the HQ (by phone or meeting)
- Manage inventories in a pro-active way to increase the sales and keep a financially healthy stock level
- Optimize the store's commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses and develop sales in line with overall company objectives and policies
- Be fully aware of the communication plan and strategy, proposing what could help achieve sales objectives

**DEVELOP CLIENT PORTFOLIO & SERVICE EXCELLENCE**:

- Win customers by providing consistent, exemplary service experience
- Demonstrate creativity and promote monthly Touch Base (CRM) activities, templates, the follow-up to develop customers loyalty
- Encourage team members pro-activeness in developing strong and lasting client relations
- Tact and diplomacy to ensure complaints/conflicts are handled timely, professionally, and effectively
- Use any client feedback as a tool for improvement

**SET TEAM STANDARDS**:

- **Provide strong leadership to the team in order to motivate them to execute sales generation**:

- Lead your team with a positive attitude, energy & long term vision
- Understand and be empathetic to personal issues and potential impact on team morale
- Able to identify personal, team and brand development needs
- Able to be persuasive/influential in interpersonal style,
- Use language to build trust, encourage forward-thinking and create energy within the team
- Contribute to team effort by accomplishing related results as needed
- **Create a high performance team that drives sales through achieving company store results & KPls**:

- Interview, recruit staff, integrate newcomers & motivate your team to perform to the best of their ability
- Staff planning, retention & promotion
- Organize daily team briefing, weekly meeting, performance appraisal
- Provide regular feedback & coaching activities to drive performance
- **Promote the service sense mindset of the team**:

- Able to communicate at all levels, with genuine interest, positive body language, and immaculate personal presentation (encouraging mutual understanding between team members and the leader)
- Responsible for the grooming standards of the team
- **Initiate & supervise the development plan of your team**:

- Ensure that all sales associates are properly trained and get regularly updated on Longchamp brand and products knowledge, general product mix & match skills, and basic selling skills.
- Follow through on the development of your team members with the training team

**ASSURE THE MERCHANDISING OF THE BOUTIQUE**:

- Responsible for the standards of the boutique
- Ensure boutique visual merchandising is up to HQ expectations,
- Ensure the boutique operational maintenance is up to standards with assigned contractors:

- Daily clean up
- General store condition (including the back of house)
- Lighting

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