Boutique Manager

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.
The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.
The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.
With the retail expansion in Singapore, we are looking for a
Boutique Manager
capable of driving the store's success and to join our retail team in Singapore.
HOW WILL YOU MAKE AN IMPACT?
As an Ambassador of Buccellati Maison, you will be responsible for the development and optimization of boutique performance and profitability by ensuring excellence in boutique operations and in delivering the best client service and experience. Reporting to the Retail Area Manager, you will also be responsible for coaching and development of the boutique sales team. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations. You will be establishing, maintaining and promoting the Buccellati brand image and identity, following the Company’s directives.
As the
Boutique Manager , you will be focusing on
Participate in the boutique management and achievement of commercial KPIs
Train the boutique team to follow and implement boutique standard operation procedure
Be responsible for stock and cashier management, ensuring the integrity of stock, monitoring the inventory and boutique cash flow
Responsible for the appearance and maintenance of the boutique
Ensure compliance with all policies and procedures through regular store management and staff meetings etc.
Manage budgets, monitor expenses, and maintaining profitability
Implement daily, weekly and monthly reporting
Ensure sales growth, maximize the sales of the boutique and contribute to the sales targets
Support the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationships
Manage after-sales activities
Handle customer’s enquiries and complaints
Responsible to develop sales strategy and action plan to grow sales
Team Management
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
Hire, lead and act as advisor to boutique team regarding projects, tasks and operations
Motivate the boutique team around the strategy and vision of the Maison
Fosters a cooperative and harmonious working climate to maximize employees morale and productivity
Act as a coach and assist the colleagues in operations, sales and training
Manage all boutique staff year end appraisals and development of their career path
WHAT ARE WE LOOKING FOR?
As the ideal candidate, you will possess:
8-10 years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory role
Qualification/training in watches & jewelry, knowledge of diamond grading and design
Qualification in Gemology is a plus
Excellent interpersonal and communication skills to manage and support diverse and regional client base
Strong understanding in customer service needs and internal/external customer priorities
Strong attention to details with the ability to handle multiple tasks simultaneously
Computer and internet savvy with the experience in using Microsoft Office
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