Digital Quality Assurance Mgr

2 weeks ago

Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

**JOB SUMMARY**

**CANDIDATE PROFILE**
**Education and Experience**
**Required**
- 2+ year degree from an accredited university in Computer Sciences, Software Development, or Business Administration, or equivalent experience/certification preferred.
- Proficiency in Japanese: Native or near-native fluency in Japanese, with excellent writing skills to ensure high-quality linguistic testing and communication.
- Bilingual Communication Skills: Strong written and oral communication skills in both Japanese and English, enabling effective collaboration in a multicultural and international environment.
- Ability to convey information clearly and effectively, both verbally and in writing, to diverse audiences.
- Proven ability to prioritize tasks, manage time efficiently, and meet deadlines in a dynamic environment.
- Ability to work in a fast-paced, Agile/Scrum engineering environment delivering incremental software with high quality.

**Preferred**
- 4+ years’ experience in Quality Assurance / Quality Engineering for Digital, Software Development and/or IT operations, or related professional areas.
- SAFe Agile experience
- Proven experience in using and developing automated test capabilities.
- Understanding of API, experience using API tools for testing
- Working knowledge of Atlassian tools (Jira, Confluence & Zephyr)
- Working knowledge of Microsoft Office Suite

**CORE WORK ACTIVITIES**
**Core QA Functions**
- Ownership of specific QA efforts for Marriott Digital Channels.
- Design and Execute linguistic, functional and other test efforts for various Digital Products
- Follow the Digital QA standards set forth by leadership to conduct the assigned testing.
- Resolve tickets based on the established priority and follow the protocol for updating the tickets to the proper state when the work is performed.
- Support cadenced deployments into Production for Digital Channels.
- Communicate results of the assigned testing to the QA leadership group.
- Defect creation and managing them through the defect lifecycle.
- Collaborate with key business stakeholders, Product owners, and other Channel/backend teams to understand individual business area and product priorities.
- Assist in QA process for the development and content changes going out on Marriott Digital Channels.

**Supporting Operations**
- Possess exceptional test case writing and written communication skills
- Problem Solving and Decision Making
- Ability to assemble facts and accurately make a determination as to what action needs to be initiated to achieve resolution of customer inquiries.
- Provide guidance to vendor resources within QA to ensure they understand and follow the Digital Standards and QA processes.
- Assist in QA process for the development and content changes going out on Marriott Digital Channels.
- Follow established escalation procedures when unable to resolve or implement the requested content change.

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