Quality Assurance Manager

Location: Singapore, Singapore
Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.
The opportunity:
The QAM role for project and bid, is focused on assuring that the supplied and processes implemented are in accordance with the requirements of the customer and the Thales Group, as well as with statutory regulations.
This includes taking a risk-based approach to defining and implementing quality assurance activities, assuring compliance, identifying deficiencies, certifying products, and evaluating and minimizing potential quality related risk and raising Alerts and enforcing Veto for quality issues when necessary. It also includes facilitating continuous quality improvement, and ensuring the Business Management System (called Chorus 2.0) is implemented and effective in delivering quality across all areas of their business.
The primary challenges of this position are:
Ensuring quality is owned by everyone not only the quality function
Reduction of quality risks and minimization of Cost of Non-Quality through active support of operational areas.
Assuring that the commitments we make to our customers are met indeed and in intent while balancing the cost and schedule constraints.
Responsibilities:
Provide a point of contact for the customer on quality matters and developing a good working relationship with counterparts in the customer’s organization to ensure timely resolution of issues that may arise.
Identify risks with a proactive approach, implement mitigations actions and collaborate with Project & Bid teams in resolving problems
Provide insightful advice and stimulate actions based on independent assessment of performance
Build trusted relationships and influence project & bid teams to focus on delivering Customer satisfaction
Confirm Customer’s technical and non-technical requirements are well understood and managed efficiently by all members of the project & bid team
Ensure deliverables comply with the applicable regulations and standards
Support project & bid team to ensure objectives/criteria for each of the engineering project gates are achieved
Support the project & bid teams in applying processes, identifying risks and developing problem solving mindset
Assure that teams capitalize on lessons learnt
Provide visibility to the management and alert when necessary; raise a veto in case of non-compliance not properly addressed or in case of a critical event/situation generating a major risk for the project / bid or for the company.
Adjust Quality Assurance activities with a risk-driven mindset, anticipating risks, considering the maturity of the Bid/Project team, and focusing on core Quality value-added activities
Requirements:
Tertiary Qualifications in a project/bid management, an engineering or related technical discipline.
Audit Qualifications background or qualifications is desirable.
Minimum of 5 years of experience in Engineering (i.e. systems engineering or SW) with a good understanding of systems and software development principles’ and lifecycles
Experience in quality management, preferably in a system’s engineering organisation, or other relevant technically orientated discipline.
Knowledge of the requirements of ISO 9001:2015 Quality Management System is desirable.
Strategic influencing skills including the ability to promote improvement at all levels and across all areas of the organisation.
Analytical and problem-solving skills, including the ability to understand and critique requirements. Expertise in applying problem solving tools, such as 8D is desirable
Good communication & interpersonal skills, including ability to prepare and present reports.
Ability to work well in a multi-disciplinary team.
Diplomacy skills, including the ability to withstand pressures and say 'no' when quality is insufficient, or processes are not being adhered to.
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Quality Assurance
Industries
Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing
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