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Ott Solutions Engineer

2 weeks ago

Singapore Volt Full time

Location:
- Singapore- Job Type:
- Permanent- Salary:
- S$10000 - S$12000 per month- Reference:
- BBBH10842_1690256444- Contact:
- Jeanette Yeo- **OTT Solutions Engineer - 12 Months Contract - Singapore**

This is an opportunity in widely reputed company for its contributions and advancements in audio and visual technologies. This company has a strong reputation for delivering high-quality audio experiences in various industries, including entertainment, broadcasting, gaming, and consumer electronics. This role requires up to 75% travelling.
- World-recognized Company in its industry
- Innovative and Collaborative company culture
- Opportunities for professional growth
- Glassdoor Rating of 4 and above
- Salary Package: $10,000 - $12,000
- Singaporeans Only

You will be overseeing technical and solutions support for all partners and prospects in the region. With a deep understanding of the company's technologies, you will play a vital role in establishing a strong sales pipeline that aligns with its overall business objectives in the emerging markets region.

**Responsibilities**:

- Manage technical support for encoding, distribution, and playback of company's technologies in OTT streaming / Broadcast services.
- Collaborate with various teams within the organization to resolve streaming and broadcast technical challenges for ecosystems enabled by company's technologies across Broadcast and OTT/streaming.
- Deliver training sessions on company's technologies in OTT streaming / Broadcast for existing and prospective partners.
- Deliver system-level integration, troubleshooting, analysis, and guidance to current and potential customers, along with clear documentation.
- Provide pre-sales technical support in direct account meetings and customer visits.
- Establish and own the relationships with technical contacts at existing and prospective customers and ensure a high level of customer satisfaction with company's engineering support.
- Manage the day-to-day communication in defined market areas on technical issues, communicating with company's Tier 2 support and Engineering teams at headquarters and in other regions and following-up outstanding technical issues both internally and with customers.
- Attend trade shows, seminars, conferences, and educational events to keep abreast of industry developments, promote and demonstrate company's technologies and examine the potential of new markets for company's technologies.
- Leverage customer meetings to gather intelligence about customers' end product plans, product requirements and sharing data with relevant internal teams.

**Technical Requirements**:

- 5+ years of experience in OTT media workflows
- Experience in encoding/decoding & muxing / demuxing multimedia data containers such as MPEG2 TS, MP4
- Experience working with OTT live / VOD Delivery Formats and technologies as DASH, HLS, encryption/DRM, ISOBMFF and MPEG2-TS TCP/IP protocols
- Object-oriented language proficiency particularly in C++ and Python
- Proficiency in reading / debugging shell scripting
- Experience with Network packet analyser such as Wireshark and good understanding of Network protocols

**Additional Requirements**:

- Understanding of Digital / Analog Audio, Broadcast Specifications, Audio Signal Processing and Acoustics preferred (Perceptual Coding, Lossless codecs, sound tuning, post-processing algorithms)
- Good knowledge of a Media Player Framework of iOS, Android, Microsoft OS or a TV/STB/Game Console Media architecture and Playback is preferred
- Good understanding of HTML5/JavaScript is preferred

**Functional Requirements**:

- Strong troubleshooting, analytical and problem-solving abilities when working on complex problems.
- Ability to understand customer requirements, deliver technical presentations, technology demonstrations, and promoting the value proposition of company's audio and video technologies to customers
- High level of comfort escalating and presenting key business issues to senior management
- Ability to work pro-actively, independently and cross-functionally with mínimal supervision to achieve goals established in a team environment.
- Ability to be the technical lead for sales-orientated technical presentations and demonstrations to customers' technical staff and senior management
- Ability to understand and explain technical issues to technical and non-technical personnel
- Strong communication skills required for working with customers and with team members in various regions including HQ in San Francisco, Korea and China
- Comprehensive written and verbal communication skills in English
- Interest in music, audio/video production, recording engineering, game/film audio or acoustics highly desirable
- Customer centric approach, including empathy and patience
- Ability to collaborate and work in teams, including active listening and accountability
- Position will require extensive travel, up to 75%

This is a 12 months contract position to start and conv