Customer Success Manager
2 weeks ago
**Who we are.**
minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, GoJek, FoodPanda and Great Eastern. We are on a mission to redefine the engagement between brands and consumers in Southeast Asia.
**The way we work.**
At minden.ai, our culture is the foundation of everything we do. We believe in the power of teamwork and collaboration. We are continuous learners and commit to stay ahead of the curve to drive positive change in our industry. We are seeking pioneers with grit and passion, an insatiable intellectual curiosity and a heart for people to amplify effectiveness as a team.
We are looking for an experienced **Customer Success Manager **to join our Partnership Services Team in Singapore. As a key member of this team, you will be focused on driving impactful business relationships, ensuring successful product adoption and retention of key business partners.
**About the role**:
- Build and manage relationships with key programme partner(s)
- Ensure seamless integration of the partner(s) into the programme and subsequent ramp up of participation by ensuring commitment to the programme across all stakeholder levels
- Understand partners' key business & marketing objectives and develop a joint strategic roadmap within the programme
- Develop joint marketing and engagement plans with the partner to deliver towards the agreed roadmap
- Build the insights strategy over time for the partner; identify key business areas where programme data insights can add value
- Define success criteria and performance targets across agreed plans on an ongoing basis
- Continuously identify opportunities and initiatives to deepen the partners commitment to the programme
- Identify and realize opportunities to improve programme performance
- Continuous effort to farm and grow the program partner(s)
- Manage partnership reviews and partnership renewal
**You should have**:
- Minimally 5 years of experiences in business development, partnerships, sales or equivalent role
- Proven track record of enterprise and strategic account management
- Excellent communication skills and experienced in people management
- A good understanding of enterprise SaaS markets, particularly for loyalty, marketing and CRM solutions
- Familiar with database queries and ability to analyze complex data sets to develop actionable insights to grow accounts
- Possess knowledge in the loyalty program’s latest trends and technologies
- Demonstrated experience in engaging and influencing external partners
- The ability to perform in ambiguous, low control yet fast paced environment
- Practical and operational expertise in financial partnerships (added advantage)
- Experience working in a startup environment (preferred)
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