Patient Service Associate, Aasc

2 weeks ago

Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

**Pre-admission Administration**:
1. Coordinate with AH Bed Management Unit (BMU), Community Nursing and Outpatient Clinicians, and liaise with patients for elective admission (or re-admission) cases.

2. Coordinate with AH BMU, clinicians, nursing to manage patients when elective admissions are cancelled.

3. Facilitate elective admission by providing phone counselling, bed booking and arrange for ambulance transport and calling of patient prior to admission to confirm and prepare for admission.

**Financial Counselling /Admission**:
1. Conduct financial counselling for admitting and admitted patients, and explain to the patient / Next-of-Kin (NOK) how hospital charges are derived and advise patients on options available to pay their bills.

2. Provide financial advice to patient/ next-of-kin on available subsidies and schemes

3. Assist patients to complete the various modes of payment forms.

4. Liaise with patient’s company for letter of guarantee when applicable

5. Refer appropriate cases to medical social worker for assistance

**Bill Enquiries**:
1. Assist patients / NOK to understand the hospital bills and how they can settle their outstanding payments.

2. Assist patients who require Financial Assistance by referring them to Business Office / Medical Social Work (MSW) Department for financial assistance schemes that the patient may be eligible for.

**Administrative Responsibilities**:
1. Assist patients / NOK / general public on general / non-clinical / non-medical issues over the counter or through telephone.

2. Actualize patient admission in hospital's Admission Discharge Transfer (ADT) system when patient is admitted.

3. Perform posting of charges into the hospital's billing system for in-flight patients.

4. Perform settlement for NETS / Credit Card transactions daily.

**System Testing Duties**:
1. Be involved as a user to assist AASC in testing enhanced features of various IT systems used by the hospital to generate patients' bills.

**Other Responsibilities**:
1. Perform daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place

2. Guide new hires on the SOPs and workflows.

3. Take a proactive role in participating in internal AASC projects, as assigned.

4. Perform ad-hoc duties as directed from AASC Management.

**Requirement**
- GCE A-Levels, Diploma and above
- Good communication skills. Ability to speak a second language will be an advantage.
- Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
- Good coordinating and organizing skills
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office, Knowledge of SAP will be an advantage
- Be comfortable with working in inpatient wards

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