Patient Service Associate

5 days ago

Singapore JOB LIONS PTE. LTD. Full time

Our client is looking for a PSA to join the Admissions and Service Centre (AASC) at a local hospital and become part of a team that ensures a seamless financial and admissions experience for patients. As a **Patient Service Associate**, you’ll provide timely and empathetic financial counselling and billing support for patients and caregivers, empowering them to make informed choices about their care options and financial planning.

You will play a critical role in helping patients understand their payment options, subsidies, and financial assistance schemes — all while ensuring professional service and accuracy in every interaction.

**Key Responsibilities**:
**Financial Counselling & Admissions**:

- Conduct bedside financial counselling for patients and caregivers, explaining estimated hospital bills, subsidies, schemes, and payment methods.
- Assist patients in completing necessary financial forms and documentation.
- Refer eligible patients to the Business Office or Medical Social Workers for financial aid support.Ensure accurate documentation and proper follow-up until patient discharge.

**Patient Billing & Payment Support**:

- Address billing enquiries from patients and next-of-kin (NOK).
- Collect deposits, outstanding balances, and payments for rehabilitation items, mobility aids, and other hospital provisions.Manage and reconcile NETS and credit card transactions daily.

**Forms Processing (NEFR, MCAF, MT)**:

- Guide patients and NOKs through the completion of national financial forms and ensure the collection of supporting documents.
- Submit completed forms to MOHH in a timely manner.Update patient records in SAP upon receipt of consent.

**️**Administrative & Operational Support**:

- Maintain cleanliness and professionalism of the reception and workstations.
- Ensure timely processing of electronic forms and merge requests (e-BARFs).
- Oversee department inventory and supplies.
- Support ad-hoc projects as assigned.

**What We’re Looking For**:
**Qualifications**:

- GCE ‘O’ / ‘A’ Levels, Nitec / Higher Nitec, or Diploma in any discipline.

**Skills & Attributes**:

- Strong communication, interpersonal, and analytical skills.
- Team player with a proactive, service-oriented mindset.
- Positive attitude with a willingness to take initiative and solve problems.
- Comfortable working in dynamic, fast-paced environments.
- Able to handle ambiguity and take ownership of responsibilities.

**Work Schedule**:
**Current Working Hours**:

- **Monday-Friday**: 8:30 AM - 6:00 PM
- **Saturday**: 8:30 AM - 5:30 PM
- **Sunday**: Off
- If rostered on Saturday, the staff will get one weekday off and Friday ends at 6:00 PM. If working Monday-Friday, Friday ends at 5:30 PM. _

**Future Shift Pattern (Integrated General Hospital)**:

- **Weekdays**: 8:00 AM - 5:00 PM or 11:00 AM - 8:00 PM
- **Saturday & Public Holidays**: 8:00 AM - 5:00 PM
- **One weekday & Sunday off per week**

**Benefits**:

- Be a key part of a patient-centric team dedicated to service excellence.
- Gain valuable healthcare experience in a dynamic hospital environment.
- Learn about medical finance, counselling, and public healthcare systems.
- Career progression opportunities in frontline operations and beyond.

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