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Customer Success Executive

2 weeks ago

Paya Lebar, Singapore Anradus Pte Ltd Full time

Industry/ Organization Type: Rental & Sales/ Construction Equipment
- Position Title**:Customer Success Executive**:

- Working Location: Paya Lebar
- Working Hours: 5.5 days, Mon-Fri (8 am-5 pm/9 am-6 pm), Alternate Sat (8 am-5 pm)
- Salary Package**:Basic Salary + Variable Bonus**:

- Duration: Permanent

**Key Responsibilities**
- Provide accurate details about our products, services, and rental terms.
- Quickly resolve customer issues to ensure satisfaction and loyalty.
- Efficiently handle equipment rental bookings, changes, and cancellations.
- Identify sales opportunities during customer interactions by understanding their needs and suggesting suitable rental equipment and services.
- Guide customers through the rental process, upselling and cross-selling where appropriate.
- Meet and exceed monthly sales targets by turning inquiries into sales and rental agreements.
- Stay updated on promotions, deals, and new products/services to inform customers.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Work with logistics and maintenance teams to ensure equipment availability and readiness.
- Process payments and handle financial transactions with confidentiality and accuracy.
- Provide feedback on customer service processes and equipment offerings to improve business operations.

**APPLY NOW**
- Minimum Diploma holder, additional certificates in Customer Service, Sales, or related fields are a plus.
- Familiarity with sales software/ CRM tools, or with knowledge in equipment rental industry is an added advantage.
- Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
- Ability to work in a fast-paced environment.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,200.00 per month

License/Certification:
Work Location: In person