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Logistics Customer Service Executive

2 weeks ago

Singapore ENG LEE LOGISTICS PTE LTD Full time

**Job Description
- To be knowledgeable in declare Import /Export/ Bonded permit using the Trade Net website.
- To create job accurately by following job sheet.
- To check job system details such as permit, weight, operator code, etc.
- Coordinate import and export shipments to ensure prompt delivery of goods.
- Checking of vessel berthing and schedules.
- Prepare shipping documents such as NOA, BL, Permit, Packing list and Commercial invoice.
- Responsible for updating and maintaining customer databases or records, ensuring all information are up to date.
- Listen attentively to customer feedbacks for improvements and ensure customers' satisfactions.
- Collaborating with other departments to ensure a seamless customer experience.
- Have a good understanding of company services and able to provide accurate information to customers.

**Job Requirements/Skills
- GCE 'O' Levels, Diploma or Graduates are welcome to apply.
- 1-2 years and above work experiences on desk logistic customer service is an advantage.
- Proficient in relevant computer skills and customer service software such as ERP, JP Online, Trade net and Portnet.
- Strong communication and interpersonal skills.
- Being a team player and able to work with other departments.
- Able to multi tasks and prioritise tasks effectively with flexibility.
- Positive growth mindset to learn with the capacity to take feedback.
- Meticulous and able to work independently.
- 5.5 days work week with transportation and lunch provided.
- Location at West Area.