Customer Service Executive

Key Responsibilities & Duties:
As a Customer Service Executive at Chasen Logistics Services Limited, you will be the primary liaison between the company and our valued/potential clients. You are responsible for ensuring a high level of customer satisfaction through timely, accurate, and professional service delivery across various logistics and project-related engagements.
Client Engagement & Communication
Act as the first point of contact for all customer inquiries, service requests, feedback, and complaints via phone, email, and in-person channels.
Understand customer requirements and provide timely and appropriate solutions or escalate to relevant departments when necessary.
Liaise with the Sales Department to forward and follow up on customer sales inquiries and quotations.
Project Coordination & Job Scheduling
Coordinate with the Operations Department to schedule and monitor logistics activities, including relocation, warehousing, and technical projects.
Maintain clear communication with internal departments to ensure job specifications are understood and delivered according to customer expectations.
Track project milestones and ensure adherence to delivery timelines.
Job Monitoring & Documentation
Utilize the EPR system to input, monitor, and update job status throughout the project lifecycle.
Ensure all jobs are marked as "CLOSED" in the ERP system upon completion and receipt of signed Delivery Orders.
Coordinate with the Accounts Department to ensure proper documentation is submitted for billing and invoicing purposes.
Quotation & Procurement Support
Prepare and issue customer quotations in a timely and accurate manner.
Create Purchase Requisitions and coordinate with the Procurement team to obtain Purchase Orders from vendors/suppliers for job-related requirements.
Service Quality & Continuous Improvement
Maintain a high standard of professionalism and customer service at all times.
Support internal process improvements by providing feedback on recurring customer issues or bottlenecks.
Assist in developing service scripts, email templates, and FAQ documents to improve response consistency.
Administrative & Ad-hoc Duties
Maintain proper records of customer communications and job-related documentation.
Provide administrative support for departmental reporting, audits, and reviews.
Carry out any other duties as assigned by management to support overall departmental goals.
Requirements & Qualifications:
Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or any related field.
Prior experience in customer service, preferably within the logistics, supply chain, or transportation industry, will be an added advantage.
Strong interpersonal and communication skills with the ability to engage effectively with customers, vendors, and internal teams.
Demonstrated ability to remain patient, empathetic, and composed while handling customer issues or high-pressure situations.
Excellent organizational and time management skills with keen attention to detail.
Skilled in negotiation and problem-solving, with a proactive and solution-oriented mindset.
Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); experience with logistics software or ERP systems (e.g., RVS) is a plus.
Able to work independently and manage multiple tasks in a fast-paced, deadline-driven environment.
A strong team player who is collaborative, adaptable, and committed to achieving team objectives and delivering customer satisfaction.
Immediate availability will be an advantage.
Please note:
The current work location is at 6 Tuas Avenue 20, Singapore . However, the company is expected to relocate back to our main building at 18 Jalan Besut, Singapore within an estimated timeframe of 2 to 4 months.
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