Apac Cell Therapy Field Application Specialist

2 weeks ago

Singapore GLOBAL LIFE SCIENCES SOLUTIONS SINGAPORE PTE. LTD. Full time

**Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

**What you'll do**:

- Organize and deliver product demonstrations, training, sites visit and follow ups for customers in the Asia region.
- Provide pre and post sales technical support to customers and sales teams on products, reagents, and cell therapy workflows.
- Design-in new products for customers moving from open to closed systems or scaling their processes.
- Develop good long-term customer relationships, and high customer satisfaction whilst utilizing to optimum level resources in the company.
- Troubleshoot customer technical issues and add value by identifying continuous improvement opportunities in their manufacturing processes and designing and implementing innovative process enhancement.
- Ensure exhaustive reporting of all on-field activities and customer contacts on SFDC.
- Design, develop and deliver training courses, theoretical as well as practical, in the field of cell therapy.
- Collect customer and market feedback from the field and channel it to internal team and relevant departments.

**Who you are**:

- Degree in Cell Biology, Engineering, or other Life Sciences discipline.
- 2 - 5 years experience within the cell therapy industry.
- Experience of working in a cell therapy process development lab/GMP facility.
- Be able to demonstrate problem solving and critical thinking.
- Demonstrates a high standard of written/verbal communication.
- Demonstrate knowledge and skill in customer service.
- Fluent English.
- Willing to travel up to 50%.
- Remote work.

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