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Manager/senior Manager
2 weeks ago
[What the role is]
To ensure that CAAS continues to be a high-performing and future-ready organisation, we are digitally transforming the way CAAS staff work using new digital tools and services, and how the public engages with CAAS through citizen-centric e-services.
[What you will be working on]
You will be working closely with business users and vendors, ensuring system compliance with government IM8 policies, and identifying improvements to enhance business operations and delivery of CAAS’ e-services. This role requires a blend of technical expertise, project management skills, and business acumen to manage ICT systems that support CAAS's operational excellence.
Key Responsibilities
Key responsibilities include:
- Support the maintenance and support of CAAS enterprise IT systems. This requires:
- working closely with CAAS business users in scoping user requirements
- budgeting and procurement of professional services to maintain and support ICT systems
- strong project management and stakeholder engagement to ensure timely delivery and cost effectiveness
- Manage CAAS’ ICT vendors to ensure high quality delivery of services
- Support maintenance of existing CAAS enterprise IT systems to ensure their smooth operations and availability, including management of contracts and change/service requests
- Ensure that CAAS enterprise IT systems comply with prevailing government IM8 policies and requirements
- Regularly identify and exploit appropriate technology, review and improve customers' work processes and conduct business process re-engineering when required
[What we are looking for]
**Requirements**:
- Trained in Information Technology, Computer Science, Engineering (Computing/Telecommunication) or equivalent
- Minimum 2 years of IT knowledge in Web Development, Cloud Technologies, Cloud Security, Agile Methodology, Database Management, and Troubleshooting and Technical Support
- Working knowledge of Cloud Service Providers, Cybersecurity, and ICT governance will be an added advantage
- Good knowledge of computer concepts such as Operating Systems, Networking, Virtualization, Web Technologies, Deployment and DevOps, Security Best Practices,
- Self-motivated, driven, adaptable to change, with problem-solving mindset, good team player and strong ability to multi-task
- Good verbal, written communication and interpersonal skills, with experience in stakeholder management and technical documentation
- Good analytical, presentation and negotiation skills, including vendor management experience
Note: Your appointment designation will commensurate with your relevant work
