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Principal IT Business Systems Analyst

2 weeks ago

East Coast, Singapore Deltek, Inc. Full time

**Systems Planning, Integration & Deployment**
- Perform cost-benefit and ROI analyses for proposed IT systems to aid management in making implementation decisions.
- Create use-case models, requirements specifications, and interface diagrams to provide direction to system programmers.
- Lead business process design sessions for the purpose of enhancing business operations and information flow through IT systems.
- Lead and execute system testing activities, including end-user acceptance testing, for modified and new systems, and other post-implementation support.
- Lead training, communications and change management efforts for systems implementation projects.

**Systems Operations & Support**
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT business systems across the enterprise.
- Review and analyze the effectiveness of existing systems and develop strategies for improving or further leveraging these systems.

**Qualifications**

**Education and Experience**:

- BA / BS, Management Information Systems, Business Administration or equivalent experience.
- Experience with CRM, Financial, Billing, and other Enterprise Business Applications
- Experience with Robotic Process Automation (RPA) such as Power Automate and UI Path
- 6-10 years of experience as an IT Business Analyst or Business Systems Analyst
- Experience with customer data management in CRM systems including customer data scrubbing, matching, and de-duplication.
- 4-5 years of experience implementing sales, customer care, order processing, and / or billing systems in the High-Tech or Information Services industries.
- Consulting experience or background strongly preferred

**Technical Knowledge and Skills**:

- Experience in the full System Development Life Cycle (SDLC) on a variety of technologies and platforms.
- Must be able to translate business requirements into well-formed technical and system requirements.
- Experience performing cost-benefit and ROI analyses
- Strong experience with IT project management processes and approaches.
- Experience with modeling business processes, data flows, and workflow processes
- Should be comfortable working with large data sets (data analysis and data mapping) and Business Intelligence tools
- Knowledge of sales and order to cash (OTC) business processes
- Customer Management Skills:

- Excellent communication (oral and written), relationship building, influence and negotiation skills with both technical and business resources.
- Experience working with customers in a variety of roles / levels from junior developers to executives at a VP and higher level

**Other Competencies**:

- Deltek is a fast-paced environment; the ability to multitask on different projects at the same time and to react deftly to changes in business priorities is critical
- Experience in coordinating multiple priorities, managing conflicts where needed
- Must have ability to identify and drive change management from a process and technical solution perspective

**Travel Requirements**
- 10%