Assistant Manager, Solutions and Support

2 weeks ago

Singapore Singapore Pools Full time

We are looking for a passionate and professional Assistant Manager to join our team to help us with our mission of helping charities improve their backend operations and serve their clients better.

Based in Singapore and reporting to the Senior Manager, Solutions & Support, the incumbent will assist in managing IT projects and provide support for clients.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in project management or in solutioning, we want to talk to you.

**What You'll Do**
- You will support the onboarding process including setting up of users' accounts and training.
- You will define and implement solutions with vendors to address clients’ needs & manage project implementation of Point of Contact and pilot with commitment from partners and clients.
- You will define project schedule and deliverables, track and resolve implementation issues and manage the delivery of projects.
- You will address and troubleshoot technical problems encountered by clients and work with partners and vendors to resolve issues.
- You will work with SPPL Biz Tech to ensure system availability to clients and track, monitor and ensure resolution of all technical issues raised by various clients.
- You will manage and maintain good relationship with stakeholders, technical partners, vendors and clients.
- You will identify and work with technology partners to define and develop solutions to address clients’ needs.

**Who You Are**
- You will need a degree in Information Technology/Computing/Business Management.
- You will need at least 2 years experience in managing IT projects throughout the entire lifecycle with proven track records in implementing and delivering enterprise software solutions for customers.
- You should have strong knowledge of Microsoft Office 365 and Cloud computing.
- You should be able to work with external vendors, as well as multiple stakeholders to achieve project objectives within agreed timeline, budget and resources.
- You should have great interpersonal and communication skills.
- Technical certification such as AWS/Google/Azure cloud certification will be an added advantage.

**Benefits**
- Competitive salaries
- Flexi Benefits
- Staggered working hours
- Medical Insurance
- Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

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