Training Manager

1 week ago

Singapore SHERATON TOWERS SINGAPORE HOTEL Full time

To be responsible for the training, quality and development needs of the Hotel.

KEY RESPONSIBILITIES:

- Ensure that all new employees attend the Hotel Orientation program
- Conduct training needs analysis of the hotel and departments.
- In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.
- Design, produce and implement training programs to meet specific department/hotel needs.
- Establish a training library of books, videos, journals and resources to assist trainer and staff development.
- Prepare and administer the training calendar on a regular basis.
- Ensure all staff receive ongoing training in Marriott Global Training Programmes - online and coach-led.
- Conduct audit based on Marriott Brand Standards.
- Facilitate management training programs.
- Source and obtain specialist assistance to conduct training when needed.
- Monitor all training activities conducted on and off site.
- Liaise with educational institutions conducting hospitality training courses.
- Maintain an up to date record of suppliers of training resources.
- Administer the training budget and purchase training materials as required.
- Ensure that all associates comply with the Marriotts Brand standards.
- Ensure compliance with legislated health and safety requirements within the workplace.
- Manage the administration of trainees and apprentices on the property.
- Organise employees welfare activities.
- Take telephone inquiries regarding employment prospect and give appropriate advice.
- Conduct processing of correspondence and other documents for the HR Department.
- Assemble new employee files including all necessary forms and information.
- Assist with staff queries regarding name badges, letters of introduction etc.
- Assist in conducting Hotel site inspections for Orientation, Work Experience and Hospitality trainees.

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