Client Manager, Mercer Marsh Benefits Multinational

In order to support our team and strengthen the growth of our business in Singapore, we are looking for a:
**Client Manager, Mercer Marsh Benefits Multinational**

An exciting opportunity to join a new and growing team in Asia. The Global Benefits management team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia.

As a member of the GBM team you will be part of Global and regional innovation projects to identify process improvements, efficiencies and automation of tasks. In collaboration with the Service Excellence Managers review the best practices and present possible solutions. Collaborate with the team to provide efficiency analysis for example allocation of projects, partnership with outsourcing parties and GBM Pricing mechanism.

Being a global and multi-disciplined company, the team and the wider MMC organization will provide you with strong career growth opportunities within and outside of Asia; supporting your career growth through leveraging and developing your skill sets.

**What is in it for you?**
- Comprehensive employee benefits and insurance coverage
- We strive to make Mercer the employer of choice for the best and brightest diverse talent, fostering an inclusive work environment where employees from varied backgrounds, cultures and ethnicities can thrive.

**We will count on you to**:

- Main client and internal point of contact for APAC Employee Health and Benefits management - supporting multinational clients place their health and risk policies across Asia.
- Design, development and maintain client management tools that support effective oversight of the accounts.
- Monitor and ensuring that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
- Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.
- Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.
- Enhancing our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.
- Contributing to business development pursuit activities in alignment with our sales team and onboarding process - signing of statements of work and developing rules of the road.
- Review of current team “ways of working” and providing suggestions for improvement.

**What you need to have**:

- 8 years of experience and strong domain knowledge in health and benefits consulting
- Experience with global or regional benefit management
- Ability to cultivate client relationship and manage challenging client demands.
- Strong project management and operational skills - able to prioritize and manage multiple projects simultaneously.
- Experience in process building, best practices and/or efficiency project.
- Strong oral and written communication & presentation skills
- Good analytical skills - reading, interpreting and communicating data
- Strong self-starter, fast learner, quality conscious, committed to deadlines
- Strong attention to detail
- Ability to work within a team environment across borders & manage internal stakeholders.
- Strong teamwork skills combined with the ability to work independently with mínimal supervision
- Proficient with MS Word, PowerPoint, and Excel