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Account Manager

2 weeks ago


Downtown Core, Singapore TotallyAwesome Full time

WHO ARE WE

Our vision is to transform human behaviour into actionable intelligence.

SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior.

Using our proprietary Cognitive AI model, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions.

Our innovative technology powers ONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.

The result is the world’s largest library of privacy-first, non-PII, GDPR-compliant intent and demographic signals, including ID-free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR, and ISO-27001.

To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.

WHAT WILL YOU BE DOING

Overview: We are looking for a driven individual with experience in client servicing - preferably with experience in media strategy planning.

As an Account Manager, you will closely with the Sales team, taking ownership of client servicing, supporting the development of effective media strategies and overseeing end-to-end campaign execution to meet client objectives.

HOW WILL YOU CONTRIBUTE TO THE TEAM
- Manage a team of Senior Account Executives across the SEA portfolio, maintaining
high standards in client servicing and strong campaign outcomes aligned with client objectives
- Work alongside the Sales team to build and maintain strong, long-term relationships with clients to drive client and revenue retention, and growth, serving as their main point of contact upon Sales closure
- Assist in the preparation of responses to briefs
- Develop and implement tailored media plans that align with
our clients’ business objective to provide relevant, winning digital solutions
- Ownership of client communications on all aspects of client-related campaigns and materials, including post-campaign analysis, report and reviews
- Analyse and interpret data from past and existing campaigns to draw insights and optimise strategies, be the go-to on all client work under your purview
- Work closely with internal teams and external partners on end-to-end campaign execution
- Proactively address clients’ concerns and troubleshoot campaign-related issues
- Identify opportunities to upsell and cross-sell our products and services to existing clients
- Stay current with industry trends and developments
- Contribute to the improvement of the company’s overall media strategy

WHO ARE WE LOOKING FOR
- You have 3-4 years of work experience in Account Management / Client Servicing, background in
Media Strategy, Media Planning or similar role preferred
- You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans
- You’re insanely well-organised with excellent communication and stakeholder management skills and a high level of attention to detail
- You think logically, even under pressure, and come up with innovative solutions to problems
- You’re analytical and have a great head for numbers
- Excellent written and spoken English
- Genuine curiosity about the advancements in AI technologies, with an eagerness to explore new concepts and innovations