Assistant Banquet Manager

6 days ago

Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

**As the Banquet Operations Manager, you will oversee all aspects of banquet operations, ensuring efficient execution, outstanding customer service, and a well-trained, motivated team.**:
**Banquet Operations & Event Execution**:

- Manage departmental inventories and assets, including equipment maintenance and supply ordering.
- Ensure function rooms are set up according to Banquet Event Orders (BEOs), event resumes, and guest requirements.
- Conduct pre-event inspections of banquet rooms to ensure compliance with specifications, cleanliness, and readiness.
- Maintain cleanliness and sanitation standards in all banquet operation areas.
- Adhere to and reinforce hotel policies, procedures, and SOPs.
- Schedule banquet service staff according to business forecasts and service standards, optimizing labor productivity and profitability.

**Team Leadership & Development**:

- Conduct monthly department meetings with Banquet Captains and employees to ensure alignment on goals and service standards.
- Train, guide, and motivate employees to deliver exceptional guest service.
- Observe service behaviors of employees and provide constructive feedback to enhance performance.
- Participate in the hiring, onboarding, and training of banquet team members.

**Guest Experience & Service Excellence**:

- Lead shifts and actively participate in event service execution.
- Set a positive example for guest relations and service excellence.
- Interact with guests to gather feedback and address any concerns promptly.
- Empower employees to enhance guest satisfaction by providing proactive and personalized service.
- Review guest feedback and continuously improve service performance based on insights.

**Operational Leadership & Safety Compliance**:

- Attend and participate in all relevant meetings (Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, etc.).
- Implement and communicate safety procedures, ensuring all banquet employees are trained in emergency protocols.
- Assist in developing and executing corrective action plans to enhance operations.
- Ensure compliance with hotel fire, life safety, and emergency procedures.

**What We’re Looking For**
- Minimum 2 years of supervisory experience in the hospitality industry.Strong leadership and supervisory skills, with the ability to motivate and lead a team.
- Strong leadership and supervisory skills, with the ability to motivate and lead a team.
- Ability to work under pressure and handle multiple events simultaneously.
- A keen eye for quality control and ensuring service excellence.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Flexibility to work evenings, weekends, and public holidays based on event schedules.

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