Implementation Manager

About our Team

The Implementation Manager is part of a global Implementation Team based in Denmark, USA, China and Singapore. The role will support the APAC region.

About the Role

We are looking for an Implementation Manager to lead and manage customer implementations of our world-class products, Pure. This is part of the suite of Academic Information Systems (AIS) products. Pure is a leading research information systems, trusted by research institutions across the globe.

**Responsibilities**:

- Functioning as the customer’s Pure expert during implementation and the technical tasks of getting data in and out of Pure
- Being the main point of contact for the customer after purchase, during implementation and establish good communications with the customer
- Preparing the customer for the implementation project, including assisting sales in pre-sales activities
- Creating a realistic implementation plan for customer implementation projects
- Managing and monitor the implementation as it unfolds, including regular online status meetings with the customer
- Communicating, plan, and track the work for the specific implementation project with both internal and external stakeholders
- Providing the customer with advice and suggestions on how best to perform the integration and migration tasks needed
- Liaising with all internal teams to provide your clients with comprehensive, well-informed support for all their needs
- Ensuring that the customer launches with the best possible set up within the boundaries defined for the project on time
- Training clients online/onsite to help them use and configure our systems
- Developing and maintain internal documentation and procedures
- Traveling may be expected for each project

**Requirements**:

- Relevant college or university degree or other relevant education (e.g. software engineer, computer scientist)
- Excellent communication skills in English and Mandarin/Chinese are required.
- Relevant experience with IT project management
- Sufficient technical experience to understand and explain systems integration on the data level including data extraction, transformation, and formatting
- Basic knowledge and understanding of databases, XML, and Web Services. Programming experience including databases, XML and Web Services.
- Able to program for data transformation activities, experience within the area of research information management or experience with Change Management.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

We want to protect your health, help you accumulate wealth and secure your future. We are therefore delighted to offer:

- Generous holiday allowance with the option to buy additional days
- Flexible work arrangements
- Parental leave options
- Health screening and private medical benefits

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work

When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care

You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.

Join us
- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national orig