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Universal Banking Ambassador

3 weeks ago

Singapore HSBC Full time

-Job description

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high calibre professional to join our team as a **Universal Banking Ambassador.**

**Principal Responsibilities**
- Maintain customer service excellence, greeting and serving our customers with the highest service standards
- Manage customer queries, issues, feedback and complaints with appropriate advice
- Adopt a needs-based approach to provide recommended solutions for retail banking products to meet customer's financial needs
- Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
- Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
- Identify our customers’ wealth, protection and home loan needs and refer them to appropriate officers
- Ensure data entry and operational transactions are executed expeditiously, with mínimal errors and in compliance with audit and statutory guidelines
- Attend to the operational needs of the branch and business where required by line managers or Branch Director
Requirements
- Diploma qualification with relevant customer service experience
- Proven sales experience is a plus
- Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn
- Highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.