Senior Customer Service Executive
5 days ago
Electronics industry
**Responsibilities**:
- Handles telephone calls and written or Electronics correspondence with assigned accounts
- Response to customers Inquiries
- Order Entry
- Expedites/Order modification - expedite and follow-up with buyers/suppliers for shipment schedules with prompt updates to customers.
- Review and manage open orders and ship per customer’s requirements.
- Advise customer forthcoming schedules / shipment and discrepancies
- Follow up on critical orders to ensure that orders ship per customer delivery requirement and shipping window
- Sample Requests
- Update Pricing/Schedules in ERP system
- General filing
- Fill-in for others Customer Service Rep. when absent from work
- Scorecard Management as required
Requirement:
- Preferably 4 - 5 years work experience in Customer Service (Handling of EMS customers)
- Preferably with customer service related experience in Electronics industry.
- Must be PC literate
Job code: BOOK
EA Registration No.: R21100345 (Kang Boon Hee, Damian)
EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)
*We regret that only shortlisted applicants would be notified*
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