Team Head

4 days ago

Singapore Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us
- Platform Development & Management: Lead the strategy, development, and ongoing management of our digital engagement platform, ensuring seamless integration with our mobile app and other relevant systems. This includes defining platform requirements, selecting technology partners, overseeing development, and managing ongoing maintenance and enhancements.
- Mobile App Integration: Collaborate with the mobile app team to ensure seamless integration of the digital engagement platform with the mobile app, leveraging mobile-specific features and functionalities to enhance the customer experience.
- Data Analysis & Reporting: Establish key performance indicators (KPIs) and develop robust reporting mechanisms to track the effectiveness of digital engagement initiatives. Analyze data to identify trends, optimize campaigns, and demonstrate ROI. Use data-driven insights to inform future engagement strategies.
- Team Leadership & Collaboration: Build and lead a high-performing digital engagement team, fostering a culture of innovation, collaboration, and data-driven decision-making. Collaborate effectively with cross-functional teams, including marketing, product, technology, and customer service.
- Budget Management: Manage the budget allocated for digital engagement initiatives, ensuring efficient resource allocation and maximizing impact.
- Vendor Management: Manage relationships with external vendors and technology partners, ensuring timely delivery of services and adherence to budget.
- Staying Ahead of Trends: Keep abreast of the latest trends in digital engagement, mobile marketing, and emerging technologies, identifying opportunities to leverage new tools and techniques to enhance our engagement strategies.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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