Technical Sales Support Engineer

Description

Headquartered in Singapore, **Actxa** Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We create evidence-based, personalised health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We are searching for our next team members to join our growing team.

**Actxa** is hiring for **Technical Sales Support Engineer**
- Internal Code: AX24001_

We are seeking a passionate Technical Sales Support Engineer plays a crucial role in bridging the gap between the technical aspects of a product or service and the sales team.

A Technical Sales Support Engineer is essential for ensuring that sales teams can effectively communicate the technical aspects of a product or service, ultimately leading to successful sales and satisfied customers.

They assist sales professionals in understanding and effectively communicating the technical features, benefits, and capabilities of a product or solution to potential clients.

This position requires a strong technical background, excellent communication skills, and a deep understanding of the product or service being sold.

**1. Product Knowledge**:

- Develop an in-depth understanding of the company's products or services, including their features, functionality, and technical specifications.
- Stay up-to-date with product updates and changes.

**2. Pre-sales and Post Technical Support**:

- Collaborate with the sales team to understand customer requirements and challenges.
- Prepare and deliver technical presentations and solutions to potential customers.
- Provide pre-sales technical support by answering customer queries, addressing concerns, and conducting product demonstrations.
- Responsible for the transition from the sales phase to the implementation phase and product launch by working closely with clients and internal teams.
- Troubleshoot technical issues or challenges that may arise during the integration process and work to find solutions.
- Address technical post-sales inquiries and issues to ensure customer satisfaction.
- Handle Level 2 support tickets of Actxa products.

**3. Proposal Development**:

- Collaborate with the sales, product and platform teams to create technical proposals, including pricing, configurations, and technical documentation.
- Ensure that proposals align with the customer's technical requirements.

**4. Technical Expertise**:

- Offer technical expertise to the sales team to help them address customer objections and concerns effectively.
- Act as a technical resource during the sales process to build credibility and trust with potential clients.
- Provide technical training to customers and sales team members to enhance their product knowledge and sales effectiveness.

**5. Competitive Analysis**:

- Stay informed about competitor products and services, and provide insights to the sales team regarding competitive advantages and disadvantages.

**6. Documentation**:

- Create, maintain and update technical documentation, user guides, product manuals, datasheets, and case studies, to aid in the sales process.

**7. Customer Relationship Building**:

- Build and maintain relationships with key customers to enhance trust and loyalty.
- Collect feedback from the sales team regarding customer experiences and technical challenges and provide this feedback to the product development team for continuous improvement.

**Requirements**:

- Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electrical & Electronics Engineering, or related discipline.
- At least 2 to 4 years in technical sales and support from industries like, digital health, connected devices, software/cloud services, information technology, or similar industries.
- Keen interest in digital healthcare, AI in healthcare, preventive health and wellness, and sports science domains.
- Excellent communication and presentation skills with good interpersonal and relationship-building skills.
- Sales acumen and customer-oriented mindset.
- Ability to problem-solve and can be very resourceful.
- A natural tenacity, resilience and determination
- **Travelling is required for this role.**

**Benefits**:
**What do we offer?**
- Fun working environment
- Flexi benefits
- Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristic