Room Service Manager

6 days ago

Singapore Mondrian Singapore Duxton Full time

**What do we expect from you?**

Under the general guidance of the Director of Restaurant & Bars, to manage and develop the In room dining and beverage standards and to ensure maximization of departmental profits. To optimize guest satisfaction through consistent high operating standards, and to carry out Management shifts and take responsibility for entire operation.

**How your day looks like?**
- Ensure the day to day operation is smooth for In-room dining.
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of Manager on regular basis
- Maximize sales potential and encourage upselling in order to maximize rates.
- Ensure cash floats are secured at all times.
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for.
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times.
- To record all voids, and report any payment discrepancies to superial.
- To follow Company procedures when handling cash, credit cards and cheques.
- To see guests concerning all complaints and report all complaints to Manager.
- To liaise with colleagues over guests requirements and needs.
- To ensure handover at shift end and beginning.
- To liaise with Head Chef on a regular basis.
- To liaise with Reception on a regulars basis.
- To gain customer feedback at all times.
- To complete a full report of the day’s events in the Management Report Book.
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
- Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
- Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
- Support all other revenue centers in the hotel such as Rooms and Events
- To be results driven and totally accountable.
- Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
- Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
- Ensure that the business is seen as a respected, important member of the community by local influencers.
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

**How do I deliver this?**
- **Tell it like it is**:

- Authentic, honest, you mean it, sincere, true.
- **Have fun and make friends** - fun, energetic, whimsical, upbeat, “wink", casual.
- **I've got your back**:

- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- **Play to win** - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- **Right here, right now** - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Pay: $5,000.00 - $6,000.00 per month

**Benefits**:

- Food provided

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