Customer Service Supervisor
1 week ago
A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.
In most companies, the duties, tasks, and responsibilities usually performed by customer service officers are shown in the job description example given below:
- Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
- Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
- Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
- Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
- Train new staff on customer service techniques and skills
- Receive customer service inquiries
- Respond to customer service inquiries
- Promote company’s product and services
- Handle certain transactions
- Identify needs/wants of customers
- Make available product brochures for customers
- Update details for personal and business clients, such as name and address details
- Provide pricing and delivery information to customers
- Perform verification of customers
- Persuade customers until they reconsider any cancellation made
- Answer customer questions about warranties or terms of sale
- Suggest possible solutions whenever there is a malfunction in a product
- Educate customers on deals and promotions the company is offering
- Reach out to customers via phone call; verifying information regarding their account
- Greet customers in the warmest possible way and find out their problem or reason for calling
- Responsible for cancelling or upgrading accounts
- Assist with placement of orders, refunds, or necessary exchanges
- Provide advice on company information
- Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
- Handle product recalls
- Assist in selling products and services
- Utilize computer technology to handle high call volumes
- Collaborate with the customer service manager to ensure that proper customer service is being delivered
- Close out or open call records
- Regularly compile reports and submit to the management on overall customer satisfaction
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Customer Service Supervisor
3 days ago
Singapore ALL GO EXPRESS PTE. LTD. Full timeWe are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...
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Customer Service Supervisor
6 days ago
Singapore HONG HOY CONSULTANCY PTE. LTD. Full time**Customer Service Supervisor Responsibilities**: - Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations. - Assisting customer service staff with duties where required. - Training staff in areas of customer...
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Customer Service Supervisor
5 days ago
Singapore WGT Events & HR Group Full timeJob DescriptionThe Customer Service Supervisor plays a crucial role in ensuring a seamless shopping experience for our customers. Key responsibilities include addressing customer inquiries and feedback in a timely and effective manner. Additionally, the candidate will generate ideas to cultivate a loyal customer base.Main TasksAs a Customer Service...
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Customer Service Supervisor
1 week ago
Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time**Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution...
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Customer Service Representative Supervisor
6 days ago
Singapore SALON BIS INTERNATIONAL PTE LTD Full time**CUSTOMER SERVICE SUPERVISOR** - High end salon in orchard area looking for customer service supervisor - Attend to incoming calls & customer enquiries. Check in/check out clients - Record/register all clients details in Shortcuts POS system, End of Day Closing - Recommend/provide information about products and services - Assist in marketing tasks as and...
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Operation Supervisor
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Singapore TMT QUICK SERVICE SOLUTION Full timeThe operation supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.The Service Supervisor is responsible for leading the team on each shift and ensuring that service standards, food hygiene...
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Singapore MY BRIGHT EDUCATION CENTRE PTE. LTD. Full time**Job Title: Customer Service and Administrative Supervisor **Location**:Tampines **About Us**: We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now...
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Customer Service Supervisor
2 days ago
Singapore Mandai Wildlife Group Full timeJob SummaryThe Customer Service Supervisor will play a critical role in providing exceptional customer service and ensuring the highest level of guest satisfaction at our retail outlets. This includes delivering personalized service, responding to guest queries, and resolving any issues promptly. You will also be responsible for maintaining accurate records,...
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Customer Service Supervisor
7 days ago
Singapore HAVE FUN THOMSON PTE. LTD. Full timeJob Requirements:We're looking for a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. To succeed in this role, you'll need:Proven experience in a supervisory or management role in entertainment or hospitality.Strong leadership and team motivation skills, as well as excellent communication...
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Customer Service Supervisor
2 days ago
Singapore CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. Full timeOur Client, in the **Logistics Industry **located in the **West **of Singapore have openings for **Customer Service Supervisor. **Responsibilities**: - Supervise the Customer Service Assistants (CSA) in the handling of daily customer orders and requests. - Coach the CSAs’ in operating procedures and customers' requirements and qualify them in processing...
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Customer Service Supervisor
3 days ago
Singapore HI-P PRECISION TECHNOLOGY PTE. LTD. Full time**Job Description & Requirements**: **Job Summary Customer Service Supervisor is responsible for overall customer account managementand focal point of communication between the factory and customer. **Job Description Ensures immediate response to customer issues and inquiries on areas of delivery commit, product quality and new products qualification; -...
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Customer Service Supervisor
6 days ago
Singapore BREADTALK PTE LTD Full timeJob Description">We are looking for a Customer Service Supervisor to join our team at BreadTalk Pte Ltd. As a key member of our team, you will be responsible for ensuring that all customers receive exceptional service and support.The successful candidate will have excellent communication skills, with the ability to effectively resolve customer complaints and...
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Temp Customer Service Officer
1 day ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**CONTRACT JOBS!**: **(5 Months)**: **TEMP CUSTOMER SERVICE OFFICER**: **(LOCAL ADMISSIONS)**: SINGAPOREANS/ PRs ONLY **( **Salary - **$2,000 to $2,300 **) **LOCATION** Jurong | Pioneer **JOB DESCRIPTION** - To assist in answering calls for the Call Centre. - Assist in other ad hoc duties assigned by the reporting Supervisor. **WORKING HOURS** - Mondays...
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Customer Service Supervisor
3 weeks ago
Singapore TALENTSIS PTE. LTD. Full timeRoles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...
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Customer Service Supervisor
5 days ago
Singapore TALENTSIS PTE. LTD. Full timeRoles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...
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Healthcare Implementation Supervisor
1 day ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Service Supervisor
1 week ago
Singapore Carrier Full time**Country**: Singapore **Location**: 28 Teban Gardens Crescent, Singapore **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and...
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Customer Service Supervisor
22 hours ago
Singapore GATEWAY SEARCH PTE. LTD. Full timeAbout Our Culture:GATEWAY SEARCH PTE. LTD. is a dynamic sales and marketing company that values teamwork, innovation, and customer satisfaction.Job Description:We are seeking an experienced Sales Supervisor to join our team and contribute to our success.The successful candidate will have strong leadership and communication skills, with a proven track record...
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Customer Service Supervisor Job
5 days ago
Singapore Employment and Social Development Canada Full timeJob Summary:We are seeking an experienced Customer Service Supervisor to join our team at Canadian Tire in Canmore, AB. As a key member of our management team, you will be responsible for providing exceptional customer service, supervising employees, and maintaining a positive store environment.Your primary focus will be on managing customer interactions,...
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Customer Service Supervisor #65607
6 days ago
Singapore ANRADUS PTE. LTD. Full timeIndustry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider - Position Title**:Customer Service Supervisor/Assistant CS Manager**: - Working Location: Ubi - Working Hours: 5.5 days (Monday - Friday 8.30am - 5.30pm, Saturday 8.30pm - 12pm) - Salary Package**:Up to $3,200 + Variable Bonus**: - Duration: Permanent **Key...