Senior Manager, Client Propositions

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

Manulife’s ambition is to become Singapore’s Digital Customer Leader. The Senior Manager, Client Propositions role is responsible for introducing and implementing effective value propositions that connect client needs to our product solutions, enabling us to significantly scale our ability in attracting new customers to Manulife and our partners whilst improving our ability to engage with existing customers to ensure we are with them at every step of their insurance.

**Responsibilities**:

- Collaborate with relevant business stakeholders to define and refine the value propositions for our product solutions and content strategy for best-in-class advisor experience across our distribution channels.
- Responsible for seamless implementation of strategic propositions end-to-end - conceptualization to cost analysis, operational execution, technical enhancements and digital implementation.
- Ensure that value propositions are aligned to our customers’ needs and market trends.
- Design and deliver our content strategy to enable content-led engagements and content-as-a-service to support our hyper-personalization ambitions.
- Monitor proposition performance and utilize data to provide insights and recommendations for optimization.
- Adherence to Manulife’s brand standards across all our creative assets to reflect our brand identity.
- Contribute to the overall Brand, Content and Propositions strategy to help Manulife achieve our bold ambition in becoming a Digital Customer Leader. Stay abreast of the latest marketing trends, technologies and best practices, and make recommendations for innovation and enhancements.

**How will you create impact?
**This role reports to the Head of Brand, Content and Propositions and jointly as a team, leads to elevate the Manulife brand to enrich lives through empowering individuals with financial literacy and connecting their needs to solutions through value propositions.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- A results-driven professional with a university degree and minimum 5 years experience in financial institutions (retail and affluent segments), experience with insurance preferred.
- Experience in driving client value propositions and enhancing distributor experience.
- Demonstrated competency in leading projects/initiatives end-to-end.
- Familiar with various content delivery channels and tools (online & offline), experience with content personalization preferred. Possess a positive and agile mindset and excellent stakeholder management ability.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 emplo