Mac Manager

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**Role Purpose**

Plan and execute move activities for Rest of Asia (area) in co-ordination with various stakeholders and with support from Facilities.

Work with MAC program Lead to plan and monitor the MAC program execution within ROA.

Oversee the MAC regional data delivery, coordinating with local teams to provide the right oversight over multiple data systems (FMS, Phone Tool and other tools) and ensuring quality and accuracy in all levels of data management and reporting.

Coordinate MAC activity between multiple projects with relevant partners

Coordinate with MAC program Lead to develop program documentation for the area and maintain project execution documentation

Support the delivery of program outcomes in line with program strategy, tenants and regional deliverables,

Aligning or realigning deliverables with program outcomes through continuous improvement

**What this job involves**

**Moves, Adds, Changes (Project Manager)**
- Plan and develop move projects with regional teams ensuring compliance with established processes
- Support ROA team defining appropriate schedule, partners, milestones and dependencies for move projects
- Plan and manage deployment of physical and financial resources to meet project milestones with local teams
- Coordinate move project delivery with regional team ensuring correct delegation of tasks
- Support the ROA team developing and implementing customer communication plan
- Support ROA team by organizing, conducting or participating on project meetings
- Performing move project time management analysis, Identifying and addressing problems and risks and build respective metrics
- Support regional team delivering floor plan management activities with regional partners
- Coordinate with Facilities team for floor plan audit projects within the regional tools of governance ensuring compliance within ROA.
- Be a point of contact for all move management activities within ROA.
- Collaborate with ROA RPM, Occupancy Planners, Facility Managers, Project Managers and Construction Managers to establish move project goals and objectives
- Support MAC program lead administering regional finance process with MAC suppliers, and contribute to site FM’s budget and forecasting exercises
- Report on regional churn, cost metrics, post-move surveys and volumetric move data for the region
- Report on project status and update tracking, maintaining files for due diligence and financials for the region

**Space Data Management**:

- Support MAC program Lead administering data management reporting and performance within ROA
- Support and monitor the regional delivery for accurate assigned locations within FMS, Phone Tool and other tools.
- Support and monitor the regional delivery of new hire and internal transfers assignments within FMS system and any other tools
- Support and monitor the regional delivery of data audits within business and technological systems
- Support and monitor the regional delivery of Physical Auditing spaces for changes and working with Occupancy Planning / Space Data Managers for updates

**Customer engagement**
- Support the regional team organizing and conducting customer move preparation meetings
- Support the regional survey service quality, gather feedback and follow up on customer challenges and benefits
- Ensure program delivery of a great customer experience throughout service provided

**Continuous improvement**
- Support MAC Program Lead with process improvement ensuring update schedule for policies, SOP and processes.
- Support MAC Program Lead with service improvement in accordance to regional and global strategy and vision
- Support MAC Program Lead in establishing and implementing overall program vision

**Other Key Responsibilities**:

- Coordinate with global, regional team for deliverables within ROA in partnership with MAC program lead.
- Participation in planning meetings hosted by the client, Occupancy & Space Planning and other key stakeholders
- Support the global and regional team in overseeing the audit of GREF and Directory floor plans and FMS floor plans that are maintained by RPM team.

**Key Interactions**
- MAC Program Lead.
- Global MAC leads.
- Occupancy Planning
- Business unit