Move Add Change

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Essential

**Responsibilities**:
The South Asia MAC Lead works as part of a facilities team, their main function will be to coordinate the logistics of people/desks movements within the organization, with detailed planning and flawless execution whilst also supporting the larger facilities team in its day to day operation, responsible for the following typical activities:
Work with the Client to manage and plan general desk moves (from individual to medium and large office moves).

Oversee the MAC activities/initiatives across South Asia, as applicable, to ensure consistent delivery of services.

Manage local key stakeholders/EAs and suppliers.

Prepare for/attend MAC meetings and compile specific and accurate MAC statistics/reports.

As required, supervise or perform moves out of hours (evenings or weekends)

Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions.

Maintain discretion and confidentiality with regards to all discussed MAC plans and dealings.

Generate and manage headcount forecasts with extreme accuracy in collaboration with the Space Planning team.

Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.

Demonstrate responsiveness and creativity in finding solutions for service delivery

Ensure appropriate follow up with customers and updates in SpaceView

Seek to continuously improve processes, systems, and overall client satisfaction

Handle & resolve MAC-related Tasks promptly and accurately, provide timely responses and manage overall traffic.

Regularly work with external contractors, e.g. cleaning, IT, & engineering teams.

Resolve problems associated with MAC requests including permits, cleaning, parking, conference rooms, interior furnishings, fixtures, and equipment.

Liaise with the client during the MAC to proactively action any last-minute requests

Manage assets - addition/removal/ordering of furniture and special equipment.

Assign desks for new hires in close liaison with relevant internal Clients.

Ensure accurate and detailed handover is planned & passed on (for tasks for which is responsible), if absent from the business.

Work with the internal Task system to support the facilities team in closing out tasks to SLA/KPIs.

Work as part overall FM team on facilities related tasks

Ad hoc duties from time to time to support the rest of the facilities team

Support in the implementation of HP Engage App roll out in all sites in a timely manner.

Lead & manage the rollout of various Workplace initiatives such as Return to Work, Mobility, employee engagement, and other IFM-related initiatives/activities, etc across all sites in the SA sub-region and report to South Asia IFM Lead.

**Skills**:Experience in a hands-on role working within a MAC, events, and facilities environment

Outstanding customer service skills and orientation

Ability to maintain professionalism at all times under stressful situations

Ability to multitask and work without direct supervision

Ability to read and analyze floor plans/drawings/Space View

Awareness of EHS

Previous experience of working in a fast-paced, multi-national environment

Experience
Minimum of 7 years in a related role, in particular within a facility, MAC, and customer environment
Must be able to demonstrate flexibility in relation to the type of work carried out and availability
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your