IT Support Trainee We Are Looking for a Trainee

1 week ago

Singapore Cambridge Centre for Advanced Research and Education (CARES) Full time

CARES is the University of Cambridge’s presence in Singapore. Our activities are sponsored by the National
Research Foundation’s CREATE programme, based at the National University of Singapore, University Town.

Our team is comprised of world-class scientists and professional support staff working in a vibrant, fast-paced
environment with great opportunities for knowledge and skills development. Further information on our

We currently have an opportunity for an IT Support Trainee. This is a trainee role - with a possibility of
conversion to a permanent IT Support staff - and all training required will be provided. Working closely with
the IT Manager, the purpose of this post is to support CARES researchers and professional support staff using
their IT effectively in research and operations. This is an excellent opportunity to gain essential skills and build
your IT knowledge and experience. Skills that you will develop include multi-tasking, team building, problem
solving, system management, time management, customer service, technical skills, and working with the latest
technology.

interest in IT, good oral and written communication skills in English, and be able to clearly demonstrate their
understanding of customer service. Previous experience of working on their own initiative as well as part of a
team will also be helpful.

This is an interesting role, working in a stimulating environment with friendly, highly motivated colleagues. We
offer a competitive starting salary in line with your skills and benefits package.

**Responsibilities**:
Support set-up and installation of new desktops and laptops

Support purchase processes for IT hardware, software, and accessories

Repair and/or recondition hardware as needed

Be a first point-of-contact for users, answering queries and assisting with responding to IT incidents

Liaise with building management and partner organisations as needed for networks and access issues

Provide cover during the IT Manager’s absence

To carry out other duties as required by the evolving needs of users and the organisation

**Person Specification
Strong interest in technology

Excellent communication skills in English, both orally and in writing

Ability to work on their own initiative

Ability to work effectively as part of a team

Experience of working in a customer service environment

To apply, upload your CV and a cover letter, stating why you want to work for CARES, providing examples of how
you meet each of the person specification requirements listed above, to

Please note that CVs without a cover letter will not be considered. Please also provide a Singapore contact
person, at our offices at the CREATE Tower, University Town, NUS, and may be arranged at short notice.

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