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Regional Senior Director Resort Operations Ap
3 weeks ago
CLS General Position Summary
As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.
Please note that this position can be based in either Phuket or Singapore
Specific Job Summary
As a key member of the Business Segment Executive team, the Regional Director, Resort Operations will report to VP Market Operations & Asset Management APEME, and assume a strategic role in the overall management of the company, leading the Resort Operations functions for the Asia Pacific Segment at Marriott Vacations Worldwide (MVW). The Regional Director Resort Operations has the responsibility to ensure that the regional structure for Resort Operations is optimized to provide the requisite support for unforgettable vacation experiences and consistent delivery of operational business plans and brand standards. (QA, BSLs).
This position will provide technical and business knowledge relative to resort management to plan and implement processes and procedures that will meet or exceed the stakeholder needs and expectations on multiple regional projects. This leader will have accountability to the Guest Satisfaction Survey (GSS), Engagement Survey (ES), Brand Standard Audit (BSA) and other related operational metrics.
As Regional Director Resort Operations, this leader must understand the goals of all regional stakeholders and develop partnering relationships with Sales & Marketing, IPSM, Member Services and Asset Management that will enable mutual success. This leadership role has responsibility for supporting and assisting sites in the management of the vacation experience, quality assurance and Committee relationships by providing resources for day to day operational execution, data analysis and addressing basic service level issues by VP Market Operations & Asset Management APEME leverage knowledge and experience in areas needed.
The Regional Director Resort Operations represents resort operations in the management and coordination of project delivery to include, but not limited to, new site feasibility and build-out/turn-over, while complying with MVC brand standards, policies and procedures. This role has single point authority and responsibility to the Regional Market Teams.
CLS General Expected Contributions
Develops operating plans and workable business processes for operations department in alignment with overall Asia Pacific regional strategy.
Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting out on the process, progress and results.
Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
Responsible for own work and contributing to team, department and/or business results. Typically influences work of cross-functional or extended teams.
Works to enhance the organization's capabilities through effective staffing and development of others by:
anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
investing to ensure the knowledge and skills necessary to sustain world-class performance are present and/or in the pipeline.
using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
establishing goals and delegating tasks appropriately.
setting and maintaining high standards for team and individual performance.
making and rewarding distinctions in performance.
coaching own team to collaborate with others.
providing timely coaching and feedback.
engaging in progressive disciplinary processes, when appropriate.
**Assists site leaders in achieving business results by**:
Acting in a consultative fashion to implement programs impacting the broader organization.
Assisting in the development and communication of broader organizational goals.
Achieving results against budgeted site metrics.
Taking calculated risks to move the department or team forward.
Developing and using systems to organize and keep track of information.
Balancing the interests of own group with the interests of the organization.
Working with others to identify and remove barriers to success.
Communicating proactively and consistently with the site leaders.
Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Specific Expected Contributions
Provide support to VP Market Operations & Asset Man
