Experience Designer

2 weeks ago


Singapore Unison Consulting Pte Ltd Full time

The Experience Designer (XD) supports the Experience Architect (XA) on customer transformation projects to deliver on the definition, design and execution of the target state Salesforce solution and experience:

- Participate in the discovery process to understand the problem we are trying to solve, conduct user interviews, uncover pain points and opportunities.
- Plan and support workshops and co-creation sessions.
- Capture key data points and help with the synthesis of user research insights
- Under the guidance of the Experience Architect, formalise the current and target state user journey maps, creating personas and storyboards.
- Produce wireframes and prototypes, develop detailed design screens, and build narrative of target state.
- Participate in usability testing sessions to gather feedback and help iterate designs. Help document findings and make design recommendations for improvements based on real user interactions.
- Work closely with Solution Architects and Technical Architects to validate and ensure designs are technically feasible within the CEER framework.
- Develop and leverage design systems within Salesforce to ensure consistency, scalability, and efficiency in UI design.
- Support the project team on branding, visual designs for documentation and presentations.
- Support pre-sales activities.

**Requirements**:

- 5+ years of experience in services and tech product design
- Experience in professional services / consulting
- Experience in implementing CRM solutions or Enterprise solutions
- Resourcefulness, adaptability, comfortable with ambiguity
- Presentation / story-telling
- Workshop design and facilitation
- Design systems and Agile delivery
- Wireframing / UI design
- Visual design / branding
- Tools: Figma / Adobe suite
- Salesforce knowledge and experience on Singapore government projects a bonus but not a must



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