Automation Analyst

**The Role**

We are looking for a driven and result oriented Automation Analyst to join the Intelligent Automation product team for our Global Business Services (GBS) division. Wilhelmsen GBS is the operational backbone for the Wilhelmsen group providing high quality, scalable and cost-efficient business support services, such as finance, HR and IT, to companies in the Wilhelmsen group. The Intelligent Automation team is one of the focal points to drive process automation within GBS and the Wilhelmsen businesses.

The role will have a wide network within the Wilhelmsen group (inside and outside GBS division). He/she will provide analytical support for the overall end-to-end automation lifecycle management, support in driving and delivering automation cases for RPA, AI, ML as such (from ideation, process mapping, participate in process automation product development, measure benefit realized through automations, and develop tools and solutions for the automation lifecycle management.

To be successful as Automation Analyst you should have a high conceptual and analytical skills with demonstrated outside-the-box problem solving skills, a thinker and analyser with the ability to engage with stakeholders to listen, understand and respond to their needs in rapidly changing business environments and using clear & logical steps in analysing a requirement from all angles.

**What you will own and manage in your day-to-day work at Wilhelmsen**:

- Actively drive discovery efforts / assessment workshops together with the business units within the Wilhelmsen group as part of demand & pipeline management, develop and re-engineer process flow
- Be responsible for analyzing identified intelligent automation use-cases, develop respective automation profiles and provide functional and operational recommendations to internal functional teams & business stakeholders
- Engage the business units during the ideation process in validating automation technology fitness with suggestions and support them on qualifying automation ideas to concrete business case and product backlog
- Work closely with the Head of Intelligent Automation on facilitating End-to-End automation lifecycle management, agile development & maintenance of automation solution
- Work with the Automation Architect to create an implementation plan for the solution designed and work closely with Automation Developers throughout development, testing and deployment.
- Act as communication bridge between the Intelligent Automation product team and the business stakeholders
- Act as a single point of contact for process Subject Matter Experts (SMEs) to support ideation efforts, assessment of use-cases and creation of Process Definition Documents (PDDs) as part of process mapping
- Be responsible for quality assuring PDDs and act as an integral layer between business units and the technical product team during the solution design, development, and maintenance of Intelligent Automation product
- Develop success stories and case studies from finalized product development
- Take an active role in further improving and professionalizing our automation implementation standards/best practices, including processes, tools, templates, systems, and ways of working
- Interact with business stakeholders to present automation sources of value, validate the results and monitor KPIs for the Intelligent Automation product

**Ideal Profile**

**Required experience and skills**:

- Master’s degree, preferable in Business Administration, Economics, computer science, Finance, management Information Systems, Business or related field
- A strong and demonstrated interest in business/digital transformation & automations especially in operations or process consultancy in areas such as: idea to offer, demand to quote, order to fulfilment, issue to resolution, invoice to cash, record to report, hire to retire, information / data management, with 3-5 years of experience
- Experience from working within cross-functional teams, driving large and complex exercises on process-oriented improvements, process simplifications & standardization
- Experienced in driving technology led transformation programs/projects
- Exposure to automation tools (AA/UiPath/Blue Prism), hands-on experience is a plus
- Experience from lean and/or process improvement is a plus
- experience with working agile (e.g., in a SAFe framework environment) is a plus
- Have excellent interpersonal and communication skills (Fluent in written and spoken English) and cross-cultural relationship capabilities
- Have the ability to absorb, analyse and communicate complex issues to a broad audience, adapting the message as appropriate
- Proficient user of Microsoft suite (advanced Excel, PowerPoint, and Word)
- Build relationships and communicate effectively to positively influence peers and other stakeholders, with good networking and influencing skills
- Good business awareness, understanding the broader context in which delivery has a