Desktop Support L1

1 week ago


Changi, Singapore Rapsys Technologies Full time

Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

路 Use tools and methodologies to load, copy and customize operating system configurations for deployment

路 Responsible for tracking hardware and software inventory

路 Familiarize end users on basic software, hardware and peripheral device operation

路 Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

路 Works with vendor support contacts to resolve technical issues within the desktop environment

路 Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

路 Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

路 Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

路 Customize desktop hardware to meet user specifications and site standards

路 Provide VIP support

路 Resolve and update incidents with in SLA and also update stakeholders for P1 cases

路 Update KB with solution provided

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- Desktop support: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person


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