Oss Application Support Manager

Suntech SG Pte Ltd is a subsidiary of Suntech S.A. a leading provider of agile OSS/BSS solutions for telecommunications. SunVizion is the brand name of the OSS solution offered by Suntech.

Are you a results-oriented professional with a passion for leading impactful projects? We are seeking a skilled **OSS Application Support Manager**to manage OSS System Support & Maintenance solutions for a leading telecom operator in Singapore. If you excel at managing technical teams, fostering client relationships, and driving operational excellence, we want to hear from you

**Key Responsibilities**

**Leadership and Oversight**
- Report directly to the Chief Technology Officer (CTO).
- Coordinate as the local leader (In cooperation with Product and Implementation Managers from Suntech Headquarters in Poland ) the full scope of OSS System Support & Maintenance project
- Serve as the main contact for client stakeholders and key representatives, ensuring clear communication and collaboration at all organizational levels.

**Team Management**
- Lead and mentor a team of implementation engineers, delegating tasks and monitoring progress.
- Foster teamwork and accountability to achieve project objectives.
- organize and strengthen communication between engineers in Singapore and other teams located in Poland

**OSS System Support & Maintenance**
- Oversee first and second-line support for the OSS system.
- Liaise with the third-line support team in Poland to ensure KPIs are met.
- Analyze and resolve customer issues, escalating complex problems to remote teams with detailed documentation.
- Validate and install new versions of the product within designated maintenance windows.
- Ensure effective communication with clients to meet contractual obligations and maintain high customer satisfaction.
- Provide required reports and documentation of services provided to customer

**Software Change Management**
- Discuss and agree with customer changes requested to the solution being deployed (including details of solution and architecture, implementation effort estimation and delivery timelines).
- Oversee all phases of the Change Request Lifecycle, including:

- **Solution Design**:Collaborate with the client to develop and finalize technical designs.
- **Development and System Integration**:Supervise system configuration, customization, and data migration.
- **Training and Testing**:Organize training sessions, conduct acceptance tests, and support the production launch.
- **Production launch**
- Coordinate with other managers responsible for delivering key system components.

**Requirements**:
**Education and Experience**
- Bachelor’s degree and above in a technical field (e.g., IT, Telecommunications, Computer Science).
- At least 3 years of experience managing OSS implementation, support, or maintenance projects.
- Strong understanding of telecommunications network management processes, especially in the areas of : GIS, Resource and Service Inventory, Resource Planning, Service Order Management,

**Technical Skills**
- Hands-on experience with IT systems integration (BPM, SOA, WebServices).
- Understanding of enterprise scale HW/SW architecture patterns

**Soft Skills**
- Excellent verbal and written communication skills in English.
- Resilient under pressure with a solution-oriented and problem-solving approach.
- Open-mindedness, versatility, resistance to stress and the ability to make quick decisions in dynamically changing circumstances

**Travel Availability**
- Willingness to travel to Poland to collaborate with the team and exchange knowledge.

**Preferred Qualifications**
- Experience as a systems architect or business analyst.
- Proven ability to manage teams of 5 or more IT professionals.
- Expertise in organizing training sessions and overseeing acceptance tests.
- Knowledge of GIS solutions and network technologies (IP, WDM, 5G, SDN).
- Familiarity with ITIL standards and best practices for IT system support and maintenance.
- Understanding of TM Forum standards (eTOM, SID, TAM, Open API).

**What We Offer**
- Opportunities to lead innovative telecom projects in a cutting-edge environment.
- Competitive salary and benefits package.
- Professional development and the chance to collaborate with a talented global team.