OSS System Support Engineer

1 week ago

Singapore SUNTECH (SG) PTE. LTD. Full time
Roles & Responsibilities

Job Description

We are looking for a motivated OSS System Support Engineer to join our team supporting the SunVizion OSS system (Fiber Optical Network Resource and Service Management Domains) deployed for a leading telecommunications operator in Singapore.

The ideal candidate will be detail-oriented, able to work both independently and collaboratively, and comfortable managing multiple priorities under tight deadlines.

Key Responsibilities
  • Provide first-line support and, over time, take on second-line support responsibilities.
  • Communicate effectively with the second- and third-line support teams in Poland to meet agreed KPI targets.
  • Serve as the primary point of contact for the customer and implementation partners.
  • Analyze software incidents reported by the customer and resolve issues locally when possible.
  • Escalate complex issues to the remote support team in Poland with comprehensive diagnostic information.
  • Verify new versions of the SunVizion product prior to deployment.
  • Support customers and partners during new version installations, ensuring adherence to defined maintenance windows.
  • Maintain proactive, transparent communication with all stakeholders to meet contractual obligations and ensure customer satisfaction.
Technical Skills
  • Basic understanding of IT networking and telecommunications (knowledge of FTTH and GPON technologies is a plus).
  • Familiarity with system integration principles (Web Services, SOAP, REST, synchronous/asynchronous integration patterns).
  • Basic knowledge of databases and SQL skills is advantageous.
Soft Skills
  • Strong communication and interpersonal skills.
  • Analytical and problem-solving mindset.
  • Ability to work effectively in a team-oriented environment.
Travel Requirements
  • Willingness to travel occasionally to Poland for collaboration, training, and knowledge-sharing with the remote team.
What We Offer
  • The opportunity to work on innovative telecom projects in a dynamic, cutting-edge environment.
  • Competitive salary and a comprehensive benefits package.
  • Professional growth and the chance to collaborate with a global team of experts.
Tell employers what skills you have

System Implementation
Service Design
UAT
Troubleshooting
Geology
Scripting
Information Technology
Test Cases
Network Design
SQL
Data Migration
Requirements Analysis
OSS/BSS
Windows
Telecommunications
Technical Communication
Customer Satisfaction
OSS
API
Technical Support

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