Oss System Support Engineer

1 week ago

Singapore SUNTECH (SG) PTE. LTD. Full time

We are looking for a motivated **OSS System Support Engineer**to join our team supporting the **SunVizion OSS system**(Fiber Optical Network Resource and Service Management Domains) deployed for a leading telecommunications operator in Singapore.

**Key Responsibilities**:

- Provide first-line support and, over time, take on second-line support responsibilities.
- Communicate effectively with the second
- and third-line support teams in Poland to meet agreed **KPI**targets.
- Serve as the primary point of contact for the customer and implementation partners.
- Analyze software incidents reported by the customer and resolve issues locally when possible.
- Escalate complex issues to the remote support team in Poland with comprehensive diagnostic information.
- Verify new versions of the SunVizion product prior to deployment.
- Support customers and partners during new version installations, ensuring adherence to defined maintenance windows.
- Maintain proactive, transparent communication with all stakeholders to meet contractual obligations and ensure customer satisfaction.

**Technical Skills**:

- Basic understanding of **IT networking**and **telecommunications**(knowledge of **FTTH**and **GPON**technologies is a plus).
- Familiarity with **system integration principles**(Web Services, SOAP, REST, synchronous/asynchronous integration patterns).
- Basic knowledge of **databases**and **SQL**skills is advantageous.

**Soft Skills**:

- Strong communication and interpersonal skills.
- Analytical and problem-solving mindset.
- Ability to work effectively in a team-oriented environment.

**Travel Requirements**:

- Willingness to travel occasionally to Poland for collaboration, training, and knowledge-sharing with the remote team.

**What We Offer**:

- The opportunity to work on **innovative telecom projects**in a dynamic, cutting-edge environment.
- **Competitive salary**and a comprehensive benefits package.
- Professional growth and the chance to collaborate with a **global team of experts**.

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