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Fx Ecommerce Client Service Analyst

2 weeks ago

Singapore JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Join JPMorgan Chase, where you can provide excellent client service as part of the Fixed Income, Currencies and Commodities (FICC) eCommerce Client Service (eCS) team. We offer 24/5.5 pre-execution operational support for the Investment Bank’s electronic trading platforms, serving a diverse range of clients. eCS are part of the newly formed Digital Client Services, a team tasked to reimagine the client experience and unlock the value in client service.

As a FX and Commodities eCommerce Client Service Associate in FICC eCommerce Client Service (eCS) team, you will be responsible for client onboarding, product enablement, technical support and client queries resolution.

**Job responsibilities**
- Be responsible for timely and accurate enablements of clients and users onto e-Trading platforms (internal and vendor)
- Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms
- Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
- Generate data and information to help aid business decisions and drive management resourcing
- Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
- Liaise internally to resolve client system access and connectivity issues

**Required qualifications, capabilities, and skills**
- Bachelor’s Degree in Finance, Economics or other related disciplines
- Minimum 2 years of working experience in bank or financial services
- Proactive and willing to drive new initiatives and changes
- Good analytical skills, due diligence and attention to detail
- Excellent interpersonal skills, good attitude, and strong communication / presentation skills
- Able to multi-task and work in a very fast-paced environment

**Preferred qualifications, capabilities, and skills**
- Client service experience preferred
- Familiarity with eCommerce space is preferred
- Mandarin or Japanese fluency would be advantageous as to support clients from Chinese or Japanese Market

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.