Fx Client Service Specialist

2 weeks ago

Singapore SPARK SYSTEMS PTE. LTD. Full time

Seeing the challenges of FX today with high latency and rejection rates, fragmented marketplace and outdated technology, Spark Systems sets out to build a robust trading platform designed for low-latency access to worldwide FX liquidity with smart algorithmic execution, reducing trading costs for our clients. We are also delivering our next-generation automated data-driven decision tools to help our clients discover market opportunities with deep tech and data analytics developed on our platform.

**Job Overview - Client Services Specialist (Rotating Shifts)
**Responsibilities**
- Perform daily system health checks.
- Research problems thoroughly, test solutions and make recommendations to clients.
- Troubleshoot problems across a wide range of technical skills including Unix, SQL, XML, FIX and Java.
- Provide assistance in our product and explaining processes in accordance with internal procedures.
- Provide project management for onboarding of (i) Client setups and (ii) Bank connections.
- Provide weekend support for deployment and post-checks.
- Configure demo environments for sales.
- Maintain awareness of relevant technical and product trends with self-learning and job shadowing.
- Work across teams to continually provide feedback, improve product, and drive future innovation.

**Required**
- Able and willing to work on night shifts and public holidays
- Experience working in a Technical Support environment with excellent customer service skills.
- Basic understanding of FX market and/or a desire to learn FX.
- Ability to communicate effectively and professionally, both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
- Knowledge on UNIX command line, SQL or Java programming is a plus.

**Qualifications**
- Minimum Diploma in Computer Studies or related discipline.
- Basic knowledge of Linux environment.
- At least 2 years of experience in support related fields is required.
- Knowledge of FX is a strongly preferred. If not, knowledge in other financial asset class is helpful.
- A positive and helpful attitude to serve customers and assist colleagues.
- Ability to multi-task, prioritize and deliver in a mission critical / time pressured environment.
- Someone who is undeterred and would not give up easily.
- Proactive with good analytical and organization skills.
- Positive work attitude, motivated and resilient in tough situations.
- A drive to learn and master new technologies and techniques.

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