Helpdesk & Events Coordinator

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Key Responsibilities
Operations (Helpdesk)
Day-to-day “Operational” Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No “Down-time” on critical items and/or escalated customer complaints.

Ensure all Facilities related documentation is filed and inventoried properly at site.

Helping with the “Communications” at the site including drafting and disseminating all announcements with a focus on creating collaboration between sites and improving the Service Delivery of Facilities

Management of the Area Access Manager (AAM)

Make sure a timely submission of invoice from the vendor to the finance department and payment are made on time

Managing of pantry supplies, stationery/first aid items replenishment

Coordinate with Housekeeping to ensure that pantry and vending machine items are always in stock

Ensure all employee services are managed and delivered as per customer expectation /satisfaction within SLAs/KPIs; Any adhoc/special requests to have the necessary approvals prior to implementation

Complete all of client’s (“relevant”) on-line/on-site training for internal tools, e.g. Policies, Software-specific etc.

Complete all aspects of the IPMP program

Assist in the preparation of reports and analysis

Other adhoc task assigned from time to time depending on business requirements

Operations (Event Coordination)
To ensure that all the SLA’s regarding Booking Requests, Event, & Co-ordination are met

Primary Coordinator for conferences and big group events

Liaise with requestor to support the development of and understand the requirements for each event

Maximizing meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use meeting space including addressing space conflicts and negotiating space needs

Supporting day-of execution including coordination with team/vendors, last minute logístical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed

Managing and fostering relationships with team/vendors and other key stakeholders through effective communications, collaboration, and engagement

Performing post event duties such as expense processing, event success assessments and assisting collecting feedback from requester

Generate reports for meeting room, events, and calls.

Follow department policies, procedures and service standards

Assist and actively participate in the Annual events such as Fire Drill, Annual shut down etc.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.